"The name of this company is a misnomer – there is nothing bespoke about their furniture.
They are purveyors of cheap Chinese replicas of terrible quality – in other words junk.
I purchased an LC2 chair for $750 which you could have bought on Alibaba for $200 – so that’s quite the markup for some cheap Chinese junk.
When you try to return an item, that you purchased because you thought they were a legitimate and trustworthy online company they make it difficult. Had they been honest in their description it would have saved both of us the hassle."