"Tried to call for information due to I was replacing outdated parts and am not versed with hinges. Impossible to talk to anyone at this place so ended up ordering wrong parts which their web page suggested.. Requested call back to get correct parts. Instead got an email back telling me i would have to drill new holes for a front mount. Original was a side mount. Emailed back to see if I there was another part that would work better. No response. Had to call blum to get the correct part. {Their service is great by the way. } I will have to eat shipping cost to send wrong parts back. They are giving me money back on wrong parts but what a pain in the ****. Could all be solved with a simple phone call - like blum "
"your customer care was very helpful in helping me determine the exact hinge I needed. They were quite responsive to my questions and once I received my product they were a perfect fit."
"The parts arrived on time look like I was told and they worked very well"
"Ordered Blum hinges for a project. The on-line tool to help determine which hinges are best is great and easy to use. The hinges were delivered on time."
"Took me several hours to identify the product I wanted, if it’s possible could you include parts dimensions in metric measurements?"
"One thing I would suggest that you would ship in plastic bags not paper so when Fdex throughs it in the water it doesn't screw up the product"
"The part look very sturdy and installing was easy, however soft close was not working well from the first try. After i loaded the drawer with the silverware, it was even worse, so I tried closing it little harder and the soft close is gone. It is now same as it was with the regular rails with no soft close feature. Very disapointed."
"The trash basket system I ordered arrived incomplete. After calling customer service, within hours I received a call replacing the unit which arrived five days later.
This service is unheard of, so I highly recommend Cabinet Parts. "
"Blum hinges are a better price than Rockler ! Thanks"
"everything was 100 % a great experience"
"I needed hinges for my "older" cabinets. They had them in stock at an excellent price and were shipped quickly. Ordering was very easy. Great company!!!"
"Fast delivery and exactly what I need"
"Slight damage due to lack of secure packaging of item. "
"We love our product but somehow ended up with a significant extra charge once we purchased. No explanation of charge."
"Called support and was told they would create a ticket. 74185 Received an email an hour later
"Hi George, Thanks for choosing Cabinet parts I'll be assisting you today. We are just the vendor and the sales department and not the manufacturer which is Blum so for technical help you want to call Blum directly at ***-***-****.
I hope this helps. Please let me know if you need anything else."
For my order, I received a set of drawer glides that do not fit the drawer that was made on the same order. Calling Blum will not solve this issue. I have pictures to send if I can get support from your company.
Please have someone contact me."
"Everything was as it was supposed to be. Shipped faster than stated even during the Holiday season. Great product. "