"Very great customer service and customer friendly excellents."
"Cant beat the ease of ordering on this site. Quality parts at great prices. "
"Mario was awesome he was very helpful "
“Hi Reviewer992986194,
We are incredibly grateful that you took the time to share your feedback with http://CarParts.com . Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
Thank you for doing business with us.
All the best,
Anthony C.
Customer Advocate Team”
"man was a legend lol yes mhm"
“Hi Reviewer2556510685,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Thanks,
Emmy C.
Customer Advocate Team
”
"At first I placed my order and it came through wrong. There is no way to contact them to correct it-no email or customer service phone number in the confirmation. Very disappointing. What’s the weather, I was able to reach someone and they were very helpful and took care of it immediately. I also got a follow up email from the company. Recommended and will use them again."
“Hi Colleen,
I hope this email finds you well. Please allow me to express my deepest regrets for any frustration and inconvenience caused by this unfortunate situation.
Our contact information (phone number and email) is available and visible on our website. There is also an option to chat with our Support Team for immediate assistance.
Anyhow, per our records, you were able to speak to one of our Customer Service Representatives today and straightened things out.
Let us know if you need further assistance.
Thank you,
Shen
Customer Advocate Team”
"Very easy website to use. The order comes with Lifetime Replacement and 60 day returns. The price is unbeatable. Thank you!"
“Hi Reviewer258,
We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!
Thank you.
Shebet C.
Customer Advocate Team”
"Exact fit for the trailblazer easy to install would highly recommend."
“Hi Reviewer3057939816,
We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!
Thank you.
Shebet C.
Customer Advocate Team
CarParts.com”
"Great customer service, fast shipping.
Was able to find a seal for my power steering gear that everybody else said was special order. These guys got it done.!
Thank you."
“Hi Reviewer1064370324,
Thank you for taking the time to write about your experience. It is wonderful to hear that your package was delivered on time and that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Thank you.
Shebet C.
Customer Advocate Team
CarParts.com”
"Needed a new driver side door handle for my 2001 Honda Civic. Was able to find the specific replacement on CarParts for a whole lot less than what the manufacturer was charging. Once I received the order, it was exactly what I needed and fit my car perfectly. Would definitely recommend CarParts after a successful order. "
“Hi LivelyBat-28390,
We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!
Regards,
Shen S.
Customer Advocate Team
CarParts.com”
"I need my other relay my mother fans are not working with out a new relay
"
“Hi Reviewer3984353327,
We appreciate your feedback and we apologize for the inconvenience caused by the missing part in your order. We take this matter seriously and we will make sure to improve our service quality in the future.
As per our conversation, I have arranged a replacement for the missing part and you should have received a confirmation email with the new order number. You will also get a tracking number once the item is shipped.
Please feel free to contact me by replying to the email if you have any questions or concerns.
Sincerely,
Bry M.
Customer Advocate Team”
"Norman helped me and he was very helpful with everything, even going so far as to help me with a discount I was unaware of. I’m very appreciative of the help I was given. Awesome team!!!! Looking forward to receiving my parts and coming back for more. Whoooohoooooo"
“
Hi Reviewer585764150,
Thank you for taking your time to provide us an inspiring rating. We are glad to hear that you were satisfied with the quality of service we are providing to our customers.Providing a great customer service experience is our priority. We're looking forward to doing more business with you in the future.
Thanks,
Emmy C.
Customer Advocate Team”
"We ordered a fuel tank. Then got a notification that it was out of stock. After talking to them we got another one ordered. They were very understanding and helpful. Would recommend and likely use again."
“Hi Reviewer1637591994,
Thank you for leaving a wonderful review. We, at CarParts.com are thrilled to hear such good feedback and we are glad that we were able to turn things around. We hope to do business with you again soon.
Regards,
Bry M.
Customer Advocate Team
CarParts.com”
"Of the parts I've purchased so far, they all match up perfectly for my truck. Only complaint is the high shipping costs on every item. Still, the parts are new quality and cheap, plus they ship fast."
“Hi Reviewer66638319,
Thank you for sharing this review about the Header Panel.
As what we have discussed over the phone earlier, the amount that the courier is charging us depends on the dimension of the box that will be used, weight and the origin of the package. As a one-time courtesy, we will provide you a rebate that will be processed after the order is completed.
For further assistance, please do not hesitate to email us.
Thank you.
Shebet C.
Customer Advocate Team
CarParts.com”
"I just placed an order for a pair of headlights for a GMC Denali XL. Was I suppose to get a discount, because I didn't.
I paid with PayPal and didn't have a bit of trouble. Things went very smoothly. Now I'll just wait on my new headlights to get here.
Sincerely Linda Gunn ****@**** "
“Hi Reviewer3193384411,
We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!
Thank you.
Shebet C.
Customer Advocate Team
CarParts.com”
"Used FedEx for shipping which is great. Very fast delivery. Perfect fit. Mirrors didnt come with the mounting nuts which would have been nice but wasn't a big issue. Will definitely buy from them again "
“Hi Reviewer2795250591,
Thank you for taking the time to write about your experience. It is wonderful to hear that your package was delivered on time and that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Thank you.
Shebet C.
Customer Advocate Team
CarParts.com”
"Kept getting disconnected but all was good"
“
Hi Anthony,
Thank you for leaving us with a 5 star rating review.
We're sorry to learn about the issue of getting disconnected. We hopes of getting more details about your feedback and addressing it with you. We have sent you an email so we can assist you further.. Please feel free to reply at your earliest convenience.
Thank you,
Rose R.
Customer Advocate Team”
A rep from Carparts.com, CustomerAdvocateTeam, has responded:
“Hi CrazyT7619,
Thank you so much for taking the time to leave us this amazing review. We look forward to doing business with you again!
Regards,
Bry M.
Customer Advocate Team
CarParts.com”