"I had bought a phone from them that didn't work. It's defective. I notified them right away of the issue. Their response was that it wasn't made for the networks in the USA and that they don't refund because of that. I said yes it was suppose to work with the frequencies here and had provided them information on the networks that the phone is compatible with based off their information on their website. Other people in the USA are using this phone so why couldn't I? Because it's defective.
I had to open a Paypal case to get my money back. Chinavasion had asked me three times to close the Paypal case even though we were still discussing the phone. I said no I was not going to close the case until I get my money back.
I had asked them four times for an address to return the phone to. With no response.
The communication is horrible. When they do communicate they have no empathy about the phone not working. Basically I was told I should have researched better (which I did). I had paid over $100 for this phone. You can bet that I did research this carefully.
Paypal case is still pending..I will know more in the next week or two what Paypal's final decision will be. This has been going on for almost a month.
Just be prepared if you order something and it's defective/broke it will be all your fault.
"
"Well I found a android TV box. The overall experience was quite pleasant, so I'll be back, after I have received, and used my product for a while."
"I have been purchasing from Chinavasion for about 9 years., orders quickly added to provide me platinum level benefits..Products have all been at a low price for great quality with very fast reliable delivery. This allowed decent margins and increasing sale with out any risk of losses caused by defective or undelivered products.
I really enjoy the discounts and benefits afforded by Chinavasion to reward me as a loyal customer..
Life can never be perfect all the time.. So a few things out of anyone's control have happened along the way, however Chinavassion rectified the issue immediately and always at no cost to me..
"
RSR Acquisition, LLC