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5/5

2003-05-15

"Not too much of a selection and the prices are somewhat steep on a few items.. other then that very good site to order from.. good tech support as well.."

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5/5

2003-02-25

"Excellent service, No complaint at all
smooth transaction will do business again
"

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Is committed to quality products and services
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Likelihood of customers making future purchases
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Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

4/5

2003-02-24

"I have been a customer for years and never encountered any problems until now when I had to return something for credit.
They don't indicate in any manner if they received the returned item and looking at my oders on site it appears they are crediting me with the return but after a month I still have not received any credit. As with many other online retailers, lack of communication with their customers is a big problem.
"

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Overall product shipping and delivery process

5/5

2003-02-15

"EXCELLENT !! Quick ordering, great pricing, no hassle... MY KIND OF COMPANY TO DO BUSINESS WITH!

"

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Pricing of products and services
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Likelihood of customer recommendations
Overall product shipping and delivery process

1/5

2003-02-13

"The status of this Item was in stock. When I pull up my order it says PENDING. I called and it seems that it is not in stock and waiting to be filled. Took well over 35 min just to talk to someone. Today it says Invoiced, but I can not retieve Tracking status becuase that option is down."

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Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
N/A

5/5

2003-02-08

"ComputerGate is now one of my two main shopping sites. Order placed, confirmation received and order received, all within in two days with the cheapest shipping method. Highly recommended."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-01-31

"Never a problem from this vendor. Have placed orders from them the past several years, and the recent option of 3 day FedEx makes the shipping cost reasonable and service quick. Past few orders hae been processed and received ahead of my best expectations. Products decent, good selection, prices good for the most part, and tech questions I submitted by email were answered promptly to my surprise. My experiences (thus far) with this merchant were very good, so I was surprised to see all the negative comments."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Being easy to reach
Resolving problems
N/A
Being knowledgeable
Being trustworthy
Making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

1/5

2002-12-23

"These folks are bad news. Ordered an LG 32X CD-Writer back in June. It failed within 30 days. Got an RMA number and FOUR months later received a replacement: open box, no software, obviously a returned unit, even the case warranty seal was missing. Needless to say, the unit is defective. I won't even bother to contact these folks to receive yet another piece of junk!"

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Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-10-09

"I have been ordering from ComputerGate off and on for several years. Never had a problem.
Delivery is a little slower that some of the other on-line houses.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

1/5

2002-07-09

"I recently ordered a Gigabyte GA-7ZXR motherboard among $700 of other equipment from Computergate.

The board arrived used, with pieces missing and yellow ooze caked around the top of one of the large capacitors. The driver CD was scratched, the box was torn up, cables were missing and DIP switches had been switched off their factory settings. Most of the mounting screw holes had been gouged by screwheads from some previous installation.

Computergate has not acknowledged my complaint (typical for them) nor taken any action to rectify the situation. I have therefore alerted my credit card company to withhold payment. I have purchased from them for over six years and have seen a steady decline in service. Now they've reached rock bottom: selling used goods as new.

Their support has never been very good as other posters have noted. Now it's become absolutely atrocious. STAY AWAY!!!!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being easy to reach
Being trustworthy
Resolving problems
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

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