"I've ordered several times and my orders always arrive within a week with entirely free shipping. I used to order from another company however I noticed they added a handling fee that wasn't disclosed just added in plus they charged $7.95 shipping that took 2 weeks in the mail to be delivered. Started ordering form Contactlens.com and they are GREAT!!!"
"Super easy to order contact lenses at super cheap prices! I bought them for less than half the price from my doctor and other stores. I first bought two boxes and when I realized the great price and service I bought two more boxes. Thank you Contactlens.com for saving me money, time and energy!!!"
"You cannot reach them by the phone or email. I sent them an email a day ago and haven't received a response from them yet. When I tried to reach them by the phone, I was getting transferred to a voice mail, no matter what extension I press. The bottom line is that my order hasn't been shipped since Monday (today is Thursday) and I can't reach them. Even if I receive my order eventually, I will definitely never buy from them again. When there are hundreds, if not thousands, of contact lens sellers online, why would I buy from a company that doesn't value my business."
"I love dealing with Contactlens.com. I've never had any issue working with the people there. On my first order I misread my prescription for my right eye when I entered it. I contacted them to figure out how to get the right Rx and it was so quick and painless it was unbelievable. They are a really great group of people to work with. I always receive my orders in a really timely manner order and the prices are the best I've found for the type of lenses I wear."
"They did a great job with communication when there was some discrepancy between my order and the prescription. Delivery was extremely fast and was within just a couple of days. I will definitely use them again, thanks for a great service!"
"Wow!! I placed an order with contactlens.com on Thursday and received my order on Saturday!!! That is amazingly fast! Thank you! "
"I was very satisfied with this experience. I was able to shop for and find the exact contacts I needed. Ordering was simple and delivery time was great. I will be a repeat customer and refer my friends who wear contacts. "
"BUYER BEWARE
I've placed a couple of orders before with no complaint other than a memory of coarse, bordering on hostile, customer service. That general tone hasn't changed. The impression that I was barely being tolerated was palpable. It seemed like the representative (partner?) would just as likely tell a customer to go f**k themselves as he would help them place an order.
The issue I'm having is no response to a tracking number request. I've made multiple requests over a two day period. I do a considerable amount of online purchasing and they are way behind the times when it comes to providing order status or tracking info. It's been more than a week so far and still no tracking number. Most companies send that info within a couple of days.
10 days in now and still no info about order status, "Steven" has managed to email 3 times without providing order status info or a tracking number. He was more concerned about an unflattering review on a different site than he was with addressing my request.
At 12:30 pm E.S.T. on a Monday and they're not answering their phone, either that or they block the numbers of customers who have the nerve to ask anything of them.
Since my order was paid in full using an FSA visa I really don't want to mess with a refund or a charge dispute. Unfortunately, I may have that to deal with that as well as starting the order and wait process with another company.
Making things difficult when it comes to checking order status is way out of the e-commerce norm.
The bottom line is that there are way too many other choices when it comes to online contacts. These guys are well below average when it comes to customer service, and their prices are neither the best nor worth the kind of hassles that substandard customer service creates.
If you're lucky enough to have researched these guys before you gave them money, keep shopping.
"
"This has to be the WORST experience I have ever had online. After placing my order on May 19, I have yet to receive my contacts. It is now July 14!! My husband and I have called several times wondering where our contacts were only to be told time and again, "they are in the mail and you should receive them by tomorrow." The customer service is a joke, no one knows what is going on and every time we called we were placed on hold for a minimum of 20 mins. Finally, we gave up and called the credit card company 2 days ago to have the transaction reversed. BUYER BEWARE -- do not use this comapay!!!! I would have rated them a negative if possible!"
"Quick and easy process from start to finish. Very fast delivery. I will definitely be ordering all of my contacts from Contactlens.com in the future!"
"I've never been treated so rudely by customer service.
They did not have the contact lenses (for my left eye) I ordered in stock, but still let me order them.
They are taking 4 WEEKS to deliver my contacts. When I contacted them, they told me the problem, that the left eye prescription was out of stock.
I asked them to send me the right eye contacts because I had a spare left eye contact, and my contact are overdue. They said that they couldn't do that because they would lose money!
Their audacity is appalling. I even asked them after their declined my offer that I can pay extra for shipping and they wouldn't even let me do that.
These guys are a joke."
"Excellent company -- we are very happy with them. We have ordered several times and each time had great customer service. Product prices cannot be beat!"
"Really had a terrific experience with this company, I honeslty reccomend them to all my friends. The lens I wear is so much less than my doctor would charge or any other price i find online."
"I am only giving this company one star because you cant pick zero stars. I have NEVER had a worse experiance with a company. In fact this is the first review I have ever done and only because I dont want others to go through what I did. First, the man I spoke with in sales was VERY RUDE. They got my first order wrong, tried to charge me 15% for restocking if I didnt do an exchange (remember this was their mistake not mine), didnt notify me that my new order was going to take longer because they are coming from the manufactuer. I had to call and email multiple times to get any answers from them. They only answered back and started the retun process when I told them I was going to the bank to dispute the charges that day. After being informed of the dispute by my bank, they emailed me to tell me I was stealing and that they were going to report me to the USPS for mail fraud. REALLY? PLEASE DO NOT ORDER FROM THIS COMPANY. They are unprofessional, disorganized, crooks. Its no wonder they have an F rating with the Better Business Bureau. "
"Ordered contacts because of the price. After days never received any tracking. Contacted them about this. They then said they didn't have them and had to wait to get them from the manufacturer (would have been nice to know). Had to wait until THEY got them until they could finally ship them to me. They arrived days later than the tracking number I finally got said they would. Overall, saved about $50 ordering from this site, but took 2 weeks to get my contacts. Next time, I'll just spend the $50 and have my contacts then next day or 2. What a pain."