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4/5

2003-08-14

"Good site, good products although it took alittle while for it to get shipped but the owner kept in touch with me to let me know what was going on...

I would shop here again!!
"

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Delivering products damage free
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5/5

2003-08-12

"Bought a 300w Power Supply. The price was great for a good quality HEC unit. Placed the order at about 1 PM on the 7th, It went out on the 8th via UPS. Item arrived exactly aa ordered, works great. The owner even thanked me andsigned the packing slip/order himslef. That's a nice touch."

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Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
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5/5

2003-08-02

"Great service, took a long time to get here though. Alittle pricey, but you get your money's worth. "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being easy to reach
Resolving problems
Making decisions on their own
Being trustworthy
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
N/A
Product Returns/Refunds/Exchanges
Overall web site
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Web site being easy to use

5/5

2003-07-25

"After doing a bunch of research, bought the D8000 case from Jim. Pre-sales communication was excellent, Jim listened to my needs and made excellent recommendations based upon them. This is a unique case that is far and away better than most other computer cases on the market, and Jim's custom mods take it leaps and bounds beyond that. One area that needs improvement is the after-sale communication. I was told that the case would take about a week to ship out, which wasn't a big deal, but after several days had gone after that date, I emailed Jim looking for a status...it took a day or two to get a response, but when I did get one, it was courteous and informative. Jim's a small businessman with a lot going on, so patience helps."

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5/5

2003-07-24

"Great company. Ordered a case from them, found a borken plastic after case arrived. They were very understanding and sent out a replacement piece the next day. Highly recommend to all !!!"

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5/5

2003-07-23

"Excellent merchant and products. No waiting for help or advice. Advice on purchase was excellent without steering me towards spending more money than I planned. Knowledge of products was outstanding. Definitely one of the best places I have shopped in a long time. Shipping is excellent and will do business again. This A+++++ company should be your first stop for cases and supplies."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Resolving problems
Being knowledgeable
Being easy to reach
Being trustworthy
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-06-28

"Top notch. Everything you could ask for. Fast, fair prices, high quality, and great after the purchase support. Jim even helped me several times with computer problems I was having that would not result in him making a sale to me. He has been very generous with his time and my purchase was probably pretty small compared to most."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
N/A
Ability to determine if a product was in-stock real time
N/A
Overall technical support
Being easy to reach
Being knowledgeable
Making decisions on their own
Being trustworthy
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-06-25

"Excellent service. Shipping was inexpensive, carries products not sold elsewhere. One of the fans I ordered emitted a clicking noise, upon email a replacement was sent out ASAP free of charge. Would gladly do business again. "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
N/A
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-06-18

"I was building a server for the first time and wasn't confident that a stock case had adequate cooling. Coolcases' expertise was invaluable in getting an excellent case, properly cooled, at a competitive price.

I had no problems with the workmanship or ordering process. I would highly recommend Coolcases.
"

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Pricing of products and services
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Is committed to quality products and services
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Is easy to do business with
Likelihood of customers making future purchases
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Overall product shipping and delivery process

5/5

2003-06-16

"Very, very nice work, thanks. I would recommend to anyone, Jim is a pro -- everything he did made sense and was very detailed."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-05-31

"Quick delivery, well packaged. Excellent product."

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Overall product shipping and delivery process

5/5

2003-05-26

"One Of the Best in his kind!!!
2 time I bought from Jim Hanson and both he was a pro!
Even though an Addronics 7896 which delivered within normal procedures and timing from US at Greece!!!!
A+++++++++++ from me to Jim Hanson and www.coolcases.com
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Resolving problems
Being easy to reach
Being trustworthy
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-03-11

"Ordered a custom case from them: communication was great, pricing was very good, and the custom mods were very nicely done indeed! If you wanting a custom modded case but can't handle a Dremel without amputating body parts, Coolcases.com is the "Go-To" place! They also sell stock cases and fans, including models which are hard to find anywhere else. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Being knowledgeable
Resolving problems
Making decisions on their own
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-01-24

"I purchased a 120mm JMC fan (recommended from a web forum I frequent) and received an email promptly confirming my order. The fan was sent and received in 4 days in a large box, with styrofoam peanuts and surrounded by nice bubble-wrap.

I was very happy with the fan and the promptness of the service, but after about 3 weeks I noticed some clicking from the fan consistently. I emailed Jim and asked him what the return policy was, and he offered to send me another fan free of charge, and I sent them back the defective fan.

Great service, great prices, no complaints.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2002-11-27

"Very friendly, answered all questions very quickly. Extremely good work."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Overall web site
Web site being easy to use
Web site reliability
Speed of web site