"I own a computer manufacturing company and I used to purchase 10-20k worth of Corsair components each year for builds. Over the last few years, their customer service has drastically declined and they went from top notch customer service to sub par to say the least. They started denying ALL of my warranty issues stating to either go back to the retailer or that the product was no longer under warranty even though it was within the claimed "3 Year warranty". Most recently, I had another one of their products go faulty and I submitted another warranty claim and attached all required receipts and and serial numbers. Again they denied the claim. First they tried to say the product was not cover under that "type of failure". They they stated that the product was "out of warranty" and the date given was the same month I purchase the product. I have discontinued 100% of my business with Corsair. "

"I placed an order as a guest with Corsair.com for one K55 RGB gamer keyboard. The web page order form took my credit card and gave me an order number, but did not send any confirmation e-mail reply. Online retailers that refuse to email a reply throw up red flags with me. I called up Corsair customer service 1 ***-***-****, and was told they wouldn't confirm my order till it ships, how ever long that's going to take.

I never got any tracking number or email conformation, but my keyboard arrived a week after my purchase, and I'm happy with my purchase, so I bumped them up a notch. I just wish Corsair would be a little more responsive, and send confirmation of orders, instead of blowing customers off. "