"I placed an order with this company and was guaranteed a delivery date of 03/11/2016. I tracked the package and it stated that it was shipping via UPS. When the date of delivery arrived I checked and it stated that they were not able to deliver my package and gave my package to USPS. I checked the USPS website and tracked the package and it stated that they left a notice on my door at 9:06 a.m. which i knew was completely false because my mailman does not deliver my mail until 5:00 p.m. My mailman arrived and he had nothing. I called Costume Express that following Monday and explained to them I would like a full refund because my package never showed up and I was expecting it for a party that took place on Saturday. The representative told me they would refund me my full amount. Today 03/15/2016 I received an email stating they are only crediting me $32.00, which makes no sense because the costume costs $34.99. I called and spoke to a representative and she stated that they are not able to refund me the full amount because the package was not lost. I explained to the representative again about what happened and she stated that she will refund me the rest of the money. I will never order from this company again for the simple fact I don't understand why they shipped my package via ups and then had it shipped via usps, it caused a big confusion and my daughter did not get her costume in time for the birthday party that she attended. "
"Not that bad, but could be a lot better.
I had some confusion over the circumference of a helmet I was planning to order, and contacted support. The listed circumference was 23.5", but me, being an idiot, didn't know what the quotation marks stood in for. The employee I spoke to said that it was in fact 23.5 cm, which is the size of AN ORANGE. That was a letdown. I then assumed that it was 23.5 inches and ordered 4 helmets. I got through everything else pretty smoothly, and the helmets came in 6 days.
I am returning the helmets and will update my review when it is complete.
That being said, don't buy anything from this company, as it seems that the ratio of failed orders to successful orders is very high."
"These guys are AWFUL. Ordered Halloween costumes on October 5th. Guaranteed delivery by Oct. 14th. They never came. Their customer service phone number was out of service for the entire month of October. Three days before Halloween, they emailed me and said they had an inventory issue and they could not ship ANY of my order, and it would be canceled and refunded in full. Well, here it is, November 9th and I still do not have my refund! This was for $107, a lot of money for me! This site is a rip-off, keep your money and don't order from them!! You will get ripped off! I wish I checked online reviews before I ordered - never again!!"
"FALSE ADVERTISEMENT
Yesterday I purchased a costume for my son at costume express. Their website was advertising and guaranteeing next day delivery if order was placed by 2pm. After purchasing the costume i realized they did NOT process my order for premium delivery so i called them.
First off, they hung up the phone 3 times. On my fourth attempt, they kept me on hold for 30 minutes before I spoke to a representative, he put me on hold for another 20 minutes only to tell me THEY COULD NOT GUARANTEE OVERNIGHT DELIVERY although that is what they were advertising. To add insult to injury, I now have to wait 3-5 business days for a credit. "
"Worst experience of buying something online I have ever had. Ordered a costume and paid $34 for next day air shipping so I could have it for a party. Did not receive the item for four days. Had to go out and get another costume at a store. Called several times and waited on the phone for 25 minutes to talk to anyone. Horrible customer service and shipping. Don't expect to get your costume on time or talk to anyone quickly. "
"DO NOT ORDER FROM COSTUMEEXPRESS.com!!!! I placed an order and paid a surcharge for "guaranteed delivery by 10/23" (the date of an event my daughter is attending). Never got a shipping confirmation email as promised so went to check status online. It still said "processing order" even though it was supposed to arrive TODAY. I contacted service via online chat. First she said it was being packed and would soon ship. What about the guaranteed delivery for today? She checks again and said they are having inventory issues and couldn't even guarantee delivery by Halloween! And yet, their site is STILL taking orders with guaranteed delivery promises. Such poor business practice!!!"
"I ordered a $350 costume to be overnighted for a production we are using it. I asked them prior to make sure their overnight deliver would make it the next day, they guaranteed it, we paid over $60 just for the delivery. Well, the next day is still says, "processing order". I contacted customer service and they said 'sorry' and suggested we cancel the order. This is an unreliable and unprofessional service. It might be fine for your kid's inexpensive costume with weeks of notice, but stay clear of doing any 'real' business with this company. We had a whole production team let down by a missed deadline because of Costume Express. But at least we got a "sorry". We won't give them an opportunity to be sorry again."
"I ordered a costume for my son who is on the spectrum and a huge Star Wars fanatic. I had looked around online to find a costume with a full head helmet to meet my son's sensory needs. When I found what I thought was the perfect costume, I showed my son and we ordered it. From the advert, it seemed to be a full head two piece helmet. When it arrived, there was no two piece helmet, but instead a mask with a rubber band across the back. I called customer service and explained about the mask and my son's sensory issues. They told me to order a different costume (the day before Halloween) and they would "try" to have it to us by Halloween. As a single parent to 2 special needs children, this was not an option for me. Especially since in addition to shelling out more money for another Storm Trooper costume, the overnight shipping fee is almost $30! I am so disappointed and dreading the fact that I have to show my child this costume. The only other option is for me to return it, which is what I'm going to do since I know he won't wear it. It also leaves us in an uncomfortable position of not having a costume for my son. I did ask to speak with a supervisor and was connected to a woman named Sarah. No sooner did I respond to her question of how I was doing and the line disconnected on their end. I have yet to receive a call back. At this time, I am disinclined to order from this site again and will discourage anyone I know from ordering from them. "
"I ordered a deluxe maleficent costume from this website. Later i saw the exact same costume at target.com for the same price, except the costume express costume contains 3 pieces and the target.com one contains 4. Costume express sells the 4th piece for 30 bucks. I contacted costumer service and they would not throw in the 4th piece. There is no price matching or product matching. So don't get screwed people. "