"I went in after I had noticed I had bought a product with some manufacturing defects. The team at Cycle Gear did not miss a beat and asked me how they could make it right. I opted to upgrade to a different style and walked out with more gear at great deal than when I went in. Keep up the momentum, at Beaverton Cycle Gear!"
"Had a bad Bluetooth Sena Helmet go bad after 2 months of service, took to the store and the replace it. Truly no hassle experience other than the defective product. "
"No customer service from your employees.i didn’t even get greeted when I walked in the door. I stood and watched the employees help other people that came in after me. This is why I buy online."
"Very friendly. Technical explanation provided regarding the differences between helmet construction and features."
"My wife and I went in to buy a helmet. This was a replacement helmet because the medium she had before was just too small. When the one she wanted wasn't available in a large, the sales guy just kept handing her mediums, saying things like "It'll break in". We both told him several times that we're not new to this and she knows what size she needs. Even after putting a medium on her head and having her cheeks ridiculously squeeze out the front, he kept going back to mediums. We finally found a helmet (in large) in a style she liked and it was nice and bluetoothy, so there's that."
"Hardly anything for cruisers in stock."
"After a very bad experience in the Bellingham WA store which I called in a complaint about but received no response, I vowed to never set foot in a cycle gear store again. My brother reminded me it was the people, not the store that disappointed me with their actions. I, therefore, went into the Cycle Gear near my home in Beaverton and it turned out to be an excellent experience. They helped me to find the right helmet for me unlike the WA store that picked one out for me (which never fit despite their promises it would, thus myneed to buy another helmet). They were courteous and patient. I have driven over 1000 miles on my current bike trip and I couldn’t be happier with the helmet. Love them! If you would like to hear the extent of my bad experience, I invite you (as I have already done) to contact me. ****@**** - ***-***-****"
"Bought a Conti TKC80. Available to pick up for no more than I'd have paid on line at any of the web stores. "
"Great place great selection "
"Love you guys keep it up great service
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"I feel bad for not remembering the specific employee's name but he went over and beyond to help me and treat me like a normal person, wasn't pushy at all. He was a shorter stature guy, very into road racing at PIR, had lots of knowledge of road bikes. Explained to me how stands work, and all about riding jeans. It was a pleasure as I know nothing about road bikes and am just getting into it. He even had knowledge about local dirt bike riding areas, it was a pleasure to buy from you guys and also have a conversation with someone else that has a passion for riding! You guys had a great selection of different brands of jeans which was nice to be able to try different types and brands on and finding one I liked. What brought me there in the first place was you guys were a Kriega pack dealer, but ended up picking up a pair of jeans and a pitbull rear stand. Thanks again!"
"I had a valve stem break on my front tire. it was getting close to closing and I needed to get it repaired. I was hoping for replacing just the rubber valve stem when our technician suggested using a right angled metal valve stem to eliminate a potential safety problem. I decided to go with that option and he took the extra time to install it for me and have my tire aired up for installation in no time flat. Thanks Cycle Gear!"
"The staff is so knowledgeable and friendly. It's a great place to go to get whatever you need for your bike."
"I didn't purchase anything, I got a bill in my name"
"They went out of their way to make sure my daughter had all the right gear for her new dirt bike."