ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5


1/5

2022-06-11

Disappointed

"My wife and I rode down from Springfield based on a recommendation from a friend. One other person was shopping when we got there. He was helped and checked out. We were patiently browsing. No one else came in. The man at the register kept doing whatever he was doing. The other man that had help the other customer starting doing something in one of the isles by the helmets. Twice I walked by him looking at helmets. Not once did either of them ask if we needed help or had any questions. Then another customer came in and was helped immediately. It was as if we were invisible. We walked out and proceeded to go to Xenia Harley. Where as always we were treated to great customer service and found exactly what my wife wanted at a great price. I would NEVER recommend your store to anyone."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-06-28

Knowledgeable and Helpful

"I give cycle gear Centerville, Ohio an A+. Extremely knowledgeable and friendly service. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-06-16

Best gear best people

"I stopped into the shop to get my girlfriend and I some gear for our new bikes. Jeff and his team were outstanding in their customer service as well as their recommendations. They got both of us setup on their financing program. We were able to get more and spend less. Can’t wait to go back for more!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
2/5

2021-06-07

Not very knowledgeable or helpful

"We had an amazing experience at Broad street in January but this experience in Dayton was not great. Not very knowledgeable, just kinda like the employees were bodies filling in for people who have quit "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

5/5

2021-04-28

Vanessa is awesome!!

"My husband went a few weeks back to buy his first motorcycle helmet. Vanessa was the one that helped him. He came home and told me all about the great store and the lady that helped him pick his helmet, how knowledgeable and helpful she was! Then the other day he took me to get my helmet and Vanessa was the one to help us! She is great! Super friendly and knowledgeable. The one thing I really liked is she didn't rush us....it wasn't about making a sell, it was about the right fit, comfort, price, satisfaction!!! She never got "bored" or pushy with us!! Thank you!!! Means alot!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-04-28

Friendly and Helpful!

"They provided their time and experience to help me select my gear. I found this very helpful as a new rider."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-04-25

"Great service and really nice people "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-04-17

Helmet for wife

"Great advise great service , store is well stocked and has lots of the things you need to make your riding experience enjoyable "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
4/5

2021-03-30

"They were knowledgeable about the products and friendly.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-03-28

Great service.

"Everyone that works at the this store. Are always busy, but still find away to make sure your taking care of. There like family you feel welcomed when you walk in.
With the riding season upon us. As well all the new rider. I think that with all the covid things in play. I would say the bike community has growing.
With that being said. The store is packed every time I walk in.
Thanks and great work cycle gear Centerville, Oh staff.
Keep it up.

Mike Price
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
2/5

2021-03-17

Looking for oil

"Oil choices were very limited. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2021-03-16

Excellent advice and help!

"I'm impressed with the knowledge and helpfulness of the staff at Cycle Gear, Centerville. The salesman took the time to answer all our questions, and even a few we didn't think of! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2021-02-09

bilt jacket

"jeff was very helpful in trying to help me find the right fit, however it did not work out and my return could not have been easier. thanx jeff !"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-01-16

Arai XD-4

"Looking for specific helmet Arai XD-4. Cycle Gear website indicated in stock and at location near me. It was there. Staff very knowledgeable about helmets and the Arai. Staff very friendly, professional and riders too. Will definitely be back. THANKS!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2021-01-03

Winter riding gear

"Had what I needed in stock and were knowledgeable about the items. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service