"Went in there to buy a helmet cam, was told that a certain one; a Sena product that they had behind a glass the guy was showing me was suppose to be top of the line. I ended up buying this product which was over 300.00 I might add. I asked questions so I can really know if I was making a smart buy. The guy that had been helping me did install the device into my helmet and told me that i had to download this app for it so I did, Everything went good till I got home and wanted to start using the cam. It won't work. Plus doing some research on this product come to find out that the first thing you have to do to this product is get the latest software program update. I was never told this from this guy at cycle gear. Plus went back in with the camera to see if they could help me figure out why I can't see any of my videos or photos and they have no clue. I'm just saying if your gonna sell a costly product know the product."
"It was in stock. A little pricey okay a lot pricey. $200 for a motorcycle battery. Maybe I have been ding this too long."
"They beat dealership prices on my new PIAA headlight bulbs by $20."
"Was buying a jacket and I was clueless, the staff was super helpful!"
"Staff was super helpful and attentive to my needs. However, the pegs i purchased were garbage - one screw breaking in half with little pressure applied and the peg socket snapped in half when screwed in.
Gloves however were amazing and at an incredible price. "
"It had been a while since I had been in. My first visit was over a year ago and it was so cramped, packed and crowded with products so tight you could hardly get around. As a motorcycle rider I'm a open spaces person. THIS VISIT WAS GREAT...Walls were knocked down and the store expanded. While well stocked it was open and inviting. The staff was friendly and helpful. The choices were many."
"Your staff understand my new found passion for bikes and safety. Always direct me in the right direction."
"Excellent experience. Great inventory"
"Knowledgable and friendly staff"
"Very helpful staff, easily located sales items and were extremely friendly! Me and the family enjoyed visiting the store and will be back for sure."
"The staff was extremely helpful in finding a helmet, jacket and gloves. It's the first full face helmet I've ever had that was comfortable."
"Bikers know if you want the best backed equipment and gear, you have to go to Cycle Gear. A lot of what they sell comes with a guarantee and they back it up. If it is under warranty and there is a problem, take it back and if they have it in store they will exchange it immediately without a bunch of conversation or making you fill out stuff. No nonsense just good sense! I am a daily rider and I always recommend Cycle Gear for your gear! "
"Heated liner works amazing. I am riding in 25 degree weather and and the liner makes it almost hot in my jacket!"
"The sales associate was extremely knowledgeable about the items I was purchasing and gave me all of the help I requested. She also knew a lot about motorcycling in general, in truth, she knew more about motorcycling than I did when I was her age. I asked a lot of questions about cold weather riding and also hot weather riding (a typical winter in Texas) and she certainly knew more than I did about both subjects. I am 61 years old and have been riding motorcycles for 45 years and I estimate that she was about 21 and she told me that she had been riding 'a couple' of years. I have ridden a little dirt, a little Superbike in the 80's and a lot of street on 4 continents. So when I praise her overall knowledge about biking, you can take my word for it. My hat (helmet) is off to Crystal in Austin, Texas. Thank you for a great customer service experience! (Twice!)
--Big John"
"With so much poor customer service out there, CG always refreshing. Staff is very helpful and friendly. "