"I came into the shop looking for a full faced helmet and I found one at a very affordable price. The customer service was excellent. I will shop there again undoubtedly."
"The staff at Cycle Gear are always over the top at helping . I must have tried on eight different helmets to find the one I bought. they never make you feel like your taking up too much of their time. Glad their in O.C. we're on short supply of good places to get motorcycle gear. Thanks again"
"I purchased a Bilt Techno Modular Bluetooth helmet back in 2015, everything was fine until recently when the inner visor would get jammed when I tried to lower it and some of the padding was starting to come undone on the bottom rear of the helmet. I called cycle gear to find out to inquire about the warranty and was told to simply take it and they would exchange it.
I went to the Fullerton store whuchrpo is where I purchased the helmet and they did would they could to try and fix it but nothing seemed to work. I was told that they were out of the model and size that I had but that if I returned after December they would replace my helmet with the newest model.
I returned mid-January, I explained the issue to the guy at the counter and before I could say anything else he was on the floor looking for a replacement. I walked out with the newest model to hit the floor. Couldn't be happier with their customer service and their return/ exchange policy.
I recommend this place!!"
"Recently purchased a few items for a long ride. I.E. tool kit, tire patch, electric pump and a few other things. Stafff was very knowledgeable and very helpful in my selection of each produce. I was very pleased with my overall service and always love shopping at cycle gear. I would recommend shopping here to all my family and friends. "
" They were very nice about letting me return a helmet and getting a different size "
"Cycle gear in San Diago and OC always have a selection of the fundamentals, oil -filters -tires - helmets.. needed to keep my Harley and I on the road"
"No issues, very good customer service. Plus, they said I can return the items if not satisfied."
"Excellent transaction. Couldn't of been more satisfied."
"Im a small guy. It got cold i had a long ride home and the mens thermals were way to big. I made a joke about how they fit and he recommended the womens size i was embarrassed at first but was willing to see if they fit better. They did fit better and i had a nice comfortable ride home. "
"I am getting back into motorcycles after having been off one for years. I went to Cycle gear to start getting ready. The team there has been so helpful getting my helmet sized correctly., helping me with proper outer wear and just being patient with my stupid questions. I love that I can order online and if it isn't just right I can go to my local store to exchange it and order a new one. Can't tell you how great that has been versus having to ship it back.
The people in the store have always been curtious and helpful and even remember me. Thanks for helping an old rookie get back on the road safely and with good gear"
"Got good customer service by Lizy and answered all of my questions, as for Cycle Gear the store I wish they carried (stock) items that are listed on the website, when I call or visit the store I always get the same answer "We don't stock that item but we can order it for you" so I end up making my purchase at a competitor's store"
"I special ordered parts for my bike and they told me I would receive a call when it arrived. Well..... I never did I went to the store two to three weeks later and they said They had called me but there was no answer. I assured them that they hadn't because there was no message on my phone or any missed calls. Overall they were very unapologetic and nonchalant during the entire experience. "
"The guys and gal that work there are very helpful and knowledgable. I know when I shop there that I can get all the info on any product they have from them. The return policy is unbelievable great. "
"It's great to go here the employees are all approachable and being a new rider I have a lot of questions and these guys take the time to help me pick out the best possible gear withing my price range. 10/10 love doing my shopping here "
"I went in looking for a jacket but couldn't figure out really which one I wanted. The staff really took the time to help me & answer all the questions i had. Definitely recommend "