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Verified
5/5

2020-05-07

Great service.

"These guys are awesome. Will. Definitely be shopping here again. "

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Verified
5/5

2020-04-27

Excellent people

"Very helpful and knowledgeable guys. 5 stars. 1 return of many purchases...piece of cake."

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Verified
5/5

2020-04-23

Decent for a walk up shop after phone call

"So I own a 2018 zx10r SE, bought it in July 2019 brand new from the dealership. 1 mile on clock. Later that month bought a shorai lithium battery, paid cash. Guess the dude at cycle gear didn't bother to ask or if he did, didn't put it under my name in the system. 7 months later the battery wont hold a charge. No problem, I'll just go and exchange it. Well, I paid cash and wasn't entered into system. Have proof of date of purchase of my bike though, who buys a battery before the bike, no one ever... Anyhow. Doesn't matter my bad and I have to eat the 200 plus dollar price and buy another one. Very frustrating that the battery died. Even more so that my gen bike has been made for less than the 5 years warranty period offered on the battery and my bike is the only one that takes that size battery. They still couldn't or wouldn't do anything about it. Not happy about that and will probably not recommend the battery or cycle gear anymore unless they pull thier heads out and fix this. "

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Verified
5/5

2020-03-20

Customer service-Above and beyond

"Always an absolute pleasure dealing with the boys at my local Cycle Gear. They’re all riders that practice what they preach. I’m continuously astounded by the knowledge they possess about their entire spectrum of options, from entry level to racer ready. Thank you guys again and keep up the great work!"

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Verified
5/5

2020-03-19

Very friendly staff

"I've bought a couple things from this store that have had issues, and the guys are always friendly and tell me to just bring the item on in so we can see what's going on and return/replace if necessary. Tim is usually there when I'm in, and he always greets me with enthusiasm, and gives the impression that he genuinely wants to help everyone who walks into the store find what they need. Exceptional customer service."

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Verified
5/5

2020-03-15

Super

"The guys at CG are always very helpful. Thanks "

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Verified
5/5

2020-03-13

Amazon Fail, Cycle Gear recovery

"After ordering the Cardo system on Amazon and getting the wrong unit, twice, I decided to go to Cycle Gear. They were awesome! Amazon has horrible customer service and I will never go back. Cycle Gear treated me as a valued customer. Thank you for the excellent customer service and attention."

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Verified
5/5

2020-03-09

Perfect Experience.

"Convenient location and great customer service, knowledgeable and friendly staff with competitive pricing. "

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Verified
5/5

2020-02-28

Knowledgeable and Friendly Staff

"Went in there to get my first gear set and the staff was very patient with me. You can tell that they really know what they are talking about and that they really like their job."

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Verified
5/5

2020-02-06

Tim killed it in Lake Forest

"Tim was very helpful thanks bro for your help with my wife and I. "


Verified
5/5

2020-01-28

AWESOME STAFF AND SERVICE--- THE NORM!

"As is always the case, STAFF are awesome. Selection the best. Thank you!"

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Verified
5/5

2020-01-22

Outstanding friendly service

"The staff here are great, thoughtful, knowledgeable, and friendly. Everything you'd want from a neighborhood store and more!"

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Verified
5/5

2020-01-18

Helpful folks

"Looking for a new set of handlebar grips. Got great advice plus a loyal customer gift of a USB charger adapter! Always a positive experience here! "

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Verified
5/5

2019-12-29

Cycle City has become my go to place for cycle

"Since Justin Jones took over Cycle City a year ago, it has become a very well run organization and one that I highly recommend. I have 10 motorcycles and they are always there to lend a hand whenever I have an issue. Fairly priced work that is done right the first time.

I highly recommend them,
"

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Verified
5/5

2019-12-27

Great personalize service!

"Just coming back to motocross after about 30 years of not riding. Sales people were very supportive and understanding and help me select the right gear to get started again. Prices were reasonable and service was fantastic. "

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