"Awesome! Staff is definitely the best"
"Excellent customer service"
"Bought a UClear system which was faulty - Their NO HASSLE returns policy was BS. Website customer sevice, Newhall store and UClear all referred me to each other with nobody taking accountability. Called the store several times and they refused to provide an email address. Product was crap but after sales sevice was non-existenet. Should be ashamed of themselves................"
"Ordered a helmet shield salesman assured me that it would arrive at my home by following teus when it didnt i had to go wed scamble to find the shield for my trip thurs morn SMH I could've done that in the first place. FYI: had yje same experience with a set of tires several months before. Had to scramble last minute and find tires for a planned trip
WORK ON YOUR DELIVERY TIMES WHEN PEOPLE GIVE YOU SPECIFIC TIME FRAMES JUST LET THEM NO WHEN ITS NOT POSSIBLE
Geeshhh!!"
"Sales staff was very helpful with my purchase."
"I came in for just a grunge brudh, but had a fun conversation about everything else. Staff was accommodating and made a short trip a lot of fun."
"I was clueless about what to get for a new helmet but the team at Cycle Gear helped me out and I found the one that was right for me. I also bought a battery a few weeks later. Smart crew, great service. "
"Very Good
Very Good
Very Good"
"I was Greeted almost at the door with help , was shown were I'd find my purchase item and was in and out on 10 minutes. Great Service . "
"The guys that work there helped me get the right gear, nice place"
"I came in to purchase a new Sena 20s. There was only 1 left and was the display. I got home and the unit wouldn't turn on at all after charging for hours. It was bad out of the box. called the store the next day and they had to order a new one from out of state and it took 1 week to arrive. I arrived at the store the following weekend and they installed my new unit in my helmet and the guys were very helpful. I just got home and while writing this review noticed that the guy who installed the unit into my helmet didn't put the front cheek pad back into my helmet.. I hope they kept it at the counter.. now i need to drive to the store for the 3rd time for something that should have been done handled on the first trip... 30 min drive from my house each way also.. Grrr..."
"Fast,easy and the staff was very helpful and knowledgeable "
"Felt like walking into a toys r us for adult bikers ! Very clean and organized. Staff was very knowledgeable "
"Staff is working with no knowledge about most of the subject, if you ask a question most answears are i dont know and let me ask , example, got a battery for harley that person who was helping me checked and rechecked and it was wrong one, use to be great store now is just full of mediocre products and less universal parts, it became cheap clothing store with tires and oil. Very disappointed "
"The guys at cycle gear are awesome. Always ready to help. Love this CG. "
A rep from Cycle Gear, Newhall, CA, CycleGear_KF, has responded:
“Thank you for your review, feedback like this is how we improve our customer experience. We're sorry to hear about the recent experience you had at our Newhall location. This has been sent to area manager for coaching. If you'd like to contacted regarding this, please send your contact information to feedback@cyclegear.com. Ride Safe!”