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Verified
5/5

2022-05-23

staff was great, juggled check out counter and my girlfriends non stop questions about a helmet.

"the black dude with tats on his arm and a shaved head was awesome. He told me he used to work for the power company and I say they lost a great worker. we ended up buying a helmet, gloves, jacket and a back protector for her and a chill vest for me. Not my first rodeo with Cycle Gear Norfolk, and I always leave content. "

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5/5

2022-04-25

Great customer service!

"Bought a Cardo unit and after 150 miles had a problem. Cycle Gears resolved the issue at no expense to me (which is not what I expected). Very nice and great customer service...especially Jordan who helped me greatly. "

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5/5

2021-07-25

Excellent Customer Service !!

"Thomas was amazing and very patient with my boyfriend and I as we tried on multiple helmets to work through our indecisiveness. He went above and beyond to guarantee the satisfaction of our purchases. He also did an excellent job featuring the sound of the Boss Speakers that we ended up getting as well. In addition to the quality of service, we purchased great helmets without breaking the bank. "

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Verified
5/5

2021-07-07

Great Customer Service

"The crew at Cycle Gear, Norfolk VA are in a word… AMAZING. Their knowledge and patience will keep me coming back for a long time to come. A special shout out to Thomas! I can’t thank him enough. "

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Verified
4/5

2021-07-07

Easy

"Always helpful, always have good advice. Can always get what I’m looking for"

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2/5

2021-06-23

Product was worth it, not the service

"I have been to many Cycle Gear locations and never have I had bad service. The expertise is usually what brings me to them instead of Harley. I placed a hold over the phone, on a helmet I really wanted. This was the only location that had it. I showed up and was not greeted at the door. I walked around for 10 mins until I seen the helmet at the cashier’s desk with my name on it. Great right? No!! Still no help so I went to the register and said I would like to purchase it. The cashier never asked if I needed help or was satisfied. I had to request for the helmet bag and box that it comes with. They just gave me a random shoei box, not for the one I purchased. Then I proceeded to ask can they put my communication device on the new helmet and I was told I would have to go buy some 3M Tape. Cycle Gear is known for attaching your communication devices to your purchases. However, this is the first one I’ve been to that I have been told to go purchase 3M Tape. This location did not live up to the values of Cycle Gear. "

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Verified
5/5

2021-05-13

Large inventory good prices

"Very happy with purchase and prices"

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Verified
5/5

2021-05-12

Courteous and knowledgeable service.

"Staff was courteous and professional. In and out quick with the parts I was looking for. "

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Verified
5/5

2021-05-02

Great Staff knowledgeable and friendly.

"Willing to help and know there stuff. "

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Verified
5/5

2021-04-30

Got what I needed

"No problems with this store at all."


Verified
5/5

2021-04-18

great location

"since I first started my motorcycle lift journey they were the first store that made me feel at home compared to the dealerships. "

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Verified
5/5

2021-04-14

Friendly

"Very friendly and good customer service "

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Verified
5/5

2021-04-05

Perfect

"I really did appreciate the young lady taking the opportunity to assist me with ordering a leather vest , it was not in stock but she contacted the store in Richmond and had it shipped so that I had it the next day, awesome customer service,"

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Verified
5/5

2021-03-31

Superb experience!

"Staff was terrific, prices fair, and products great. You'll be seeing more of me."

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Verified
4/5

2021-03-17

Helmet

"Distance wish I a cycle gear near me"

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