"I bought from this website once. Got my boots on time. However, any other purchases I made, the money would be held on my account for weeks, marked as "processing" and they would cancel the order by themselves.
I will definitely not buy from this site again"
"Delia's Online ordering is so far behind the times!!! You would think you are dealing with a business in 1980.
I ordered some jeans and a pair of boots for my daughter from their online site.
The package arrived, but only contained the jeans. The boots listed a backorder date one month out.
The jeans didn't fit, so I returned at the store. They could not immediately give me credit or refund my money, even though I had a receipt. Because I ordered online, they had to write up a PAPER ticket and send it in to headquarters to get a refund. This took 2-3 weeks before I saw the credit! Whatever you do, do not pay via Paypal. That seems to complicate the return process.
The boots arrived 5 weeks later, but my daughter did not like the fit. Because of my first return experience, I decided to call to return them directly. They said they would have to mail a return authorization label so I could mail the boots back. It took 14 days for them to MAIL me a return label!! Really??? this is 2013! Any other business would have emailed it in less than an hour. Still waiting for boot refund. W
I will never buy online from Delia's again, unless they update their business practices to this century. Unbelievable to me that a business catering to a younger generation is so far behind the times. They definitely need to get some new leadership."
"Do not shop at this dump. Worst customer service ever. Expensive shipping and has the nerve to charge additional shipping and a lot of stuff is on back order for months. -F"
"Don't shop online. I ordered several tops and a backpack for school several days ago, and I just now got an email that told me my order is being shipped, but only with 3 of my items! I have seven! So I called customer service, and they're all back ordered, and they told me they were waiting for the restock. Now I have no idea when I will receive the rest of my items, and I have school in less than a week. The least they could have done was put on their site that the items were back ordered BEFORE I ordered them, but I didn't find out until the day of the shipment. Won't being shopping online again."
"Don't buy from their website. They have nothing in stock, everything will be back ordered, and you'll never know when to expect it. This is what I've learned from the three orders my daughter had me place with them. None of the orders were shipped complete when they were ordered. All had at least one back ordered item...and nobody could commit to a ship date. They don't deserve anyone's money!"
"It was my first time ordering from Delia's. When I placed my order and paid for it, I got an email that said that I had to call them to verify my order. I wasn't really happy because I live in Belgium. When I called them they said that I had to take a picture of my credit card (the card that I paid with) and my ID. I didn't really trusted it so I called my bank and they said you may never give them the back of your creditcard because there is a security number on it. So I took a picture of my ID en the front of my card and mailt it to them. A couple days later they mailed my order had been shipped. 2 weeks letter they arrived. Everything fitted and pretty. So I don't have a problem with them. They are very helpfull. But I probably won't be ordering again from them because in belgium I had to pay taxes on it. It was 40 euros. That was pretty expensive, But it wasn't Delia's fault.
"
"Well I am relieved to see I am not the only one with a bad experience with Delias. I sent in a check on May 8, it took two weeks for them to receive it! I send my Home Depot check to Iowa and it gets there in three days! So, today June 3 I still have not received my shoes. What do they use for shipping a covered wagon? I am in California; they are in Indiana. I have received things much faster; i.e. Hanes in NC and they use regular mail! If I only could have located these shoes elsewhere I would never have gone through Delias."
"Customer service is HORRIBLE. Took over 2 weeks for my issue to be sorted out. I was constantly assured that I would be assisted quickly and I had to literally beg them to get an answer. I have never, ever encountered customer service as poor as this. I ordered a pair of boots on the 9th of March. I was really excited, but after a month of waiting, they had not arrived. Confused, I checked my account on the delias website, it said "Customer Cancelled" beneath my order. I did not cancel anything. I decided to check my emails to see if they had alerted me of the cancellation but there was nothing there. I found an email that said that I needed to call a number in order to avoid my order being cancelled. I found this to be completely ridiculous - considering that I had already confirmed my order ONLINE, why should I have to confirm over the phone to re-confirm the confirmation?! Maybe its just me, but I think this is completely unfair and stupid. Especially considering that I am from a different country which means that international call rates are through the roof. So, after the 2 weeks of trying to get in contact with customer service, they sent me a short email telling me that I was never CHARGED in the first place. They could have atleast alerted me that my credit card was not charged instead of just saying that my order was cancelled. Seriously avoid this company unless you want to waste your time."
"So I got my first order. Processing was fast. My first order was shipping through ups and my 2nd order(one of my back ordered items that was actually back in stock when they said it would be) is being shipped through dmx which I have no idea what that is. Hopefully it gets here on time. And hopefully my other back ordered item gets there soon. There's no date of possible arrival or anything."
"I bought a romper online and they kept saying that they're waiting for a new shipment of said romper to come in. 3 months later - I called again, and they said the same thing. Romper never came, money never returned. Don't shop here, it doesn't seem like they care about how satisfied you are with the experience. Not worth it."
"DO NOT SHOP AT DELIA'S!!! I returned two separate mail orders to the Delia's store. The store does not do the return but they do offer to send it back for you. When I received my credit card statement, I noticed the total was much different than my original purchase. I called customer service to find out what was going on. When I started adding up all of the charges it still didn't add up. Once I started asking questions, I found out that I was charged more than $40 to ship the items back. They charge a $5.95 fee just to do the return! I could have returned the items myself much cheaper! I don't care how much my daughter loves that store, I will never shop there again ever!"
"Was in the store looking for a dress with my daughter. She found just what she wanted but her size was sold out. By chance another customer heard us talking about searching somewhere else and she suggested I go to the service phone in store and place an order as she did in the past and have the dress shipped to our home. A sales associate also confirmed this option, so we gave it a try. To our delight, the dress arrived 4 days later and fits like a charm! Thank you for the ease of getting the perfect dress Delia!"
"Daughter needed fancy dress for a dance. Horrible customer service. Dress out of stock in the store, the manager phoned in an order and asked for quick shipping, so it would arrive one week before the dance. I called four times. Was not quick shipped, had excuses. When it was sent, it went Fedex-postal mail, where Fedex brings to post office for mail. Supervisor gave me the wrong tracking number. We still do not have the dress and the dance is days away. Worst ever experience in customer service."
"Will never buy anything from Delia's again. I ordered something for my daughter and made sure that there was enough shipping time to get the item here before Christmas. I did get an email saying that the item has shipped but that was 4 days ago. There website shows you can track the package but that is false information. When You go to track the package you get a message saying this package can not be tracked. So I call customer service last night only to be told they don't know where my package is and when I will get it. SERIOUSLY!!!! What kind of customer service is that??? She told me UPS picked it up days ago and they have no tracking information to tell me where my package is or if I will even get it before Christmas. So now my daughter might be very disappointed for Christmas because this was the main gift she wanted. I will never deal with Delia's again."
"This is by FAR the most aggravating, difficult and annoying website I have EVER used. This company should be ashamed of themselves. I went on their website to see what I would get my niece for xmas before I went to the store and noticed they had FREE SHIPPING until Monday. Great! I am thrilled not to go to the mall. I put the item into my cart that I wanted and then tried to use their promo code for the free shipping, but it didn't accept the code! I then noticed that 3 of the items I wanted said they were backordered until AFTER xmas. Why didn't it show that before I got to the check out page!? I am no dummy when it comes to using on-line purchasing so I re-entered the promo code and still NO FREE SHIPPING! I then contacted them through email with problem and have heard nothing. I then called the # and they are closed ON THE WEEKENDS!! Are you kidding me? So you offer a Free Shipping Code during the weekend and it doesn't work but there is no one to talk to until MONDAY?! Yeah, I get their intention now - get customers so frustrated and no one to talk to so they just end up ordering and PAYING for shipping because they just spent 40 mins. trying to get products into a cart only to say they are not available! That's called BAD BUSINESS! At first I thought, hmmmm maybe a glitch on the site but now that I see all these reviews, I get the corporate intention now. Bad company, bad website and will certainly let them know come Monday when they actually WORK."