"Advertised DVD RW- and sent a DVD ROM in computer. Said he would send shipping labels
to return it and they never came. Then he
accused me of using it and said the RMA was
expired. After some negotiation he agreed to
return it but gave fake RMA info ("the number in front of the invoice #" when there was no number in front of the invoice #) and didn't give me a correct return address when he knew the return address that was on the package was incorrect. Fortunately, I got this from an employee at the office. He refused to pay for return shipping, stating, "We NEVER pay for return shipping." However, he initially promised to do so in order to delay the return of the product. He also falsely advertised the warranty stating in the detailed description that it was a three-year warranty and in the summary a one-year. I sent an email before the purchase asking for clarification and he they stated it was a one-year warranty. However, they had ample time to correct the eBAY listing and did not correct it. The sellers tactic seems to be to advertise conflicting information and state that it was "a mistake" if called on it. If a product is shipping before this is discovered the tactic is to act apologetic and accomodating, and offer to have lables sent if the buyer sends and email to a certain address. This allows time for the buyer to become attached to the product. If the buyer insists on returning it, the seller accuses them of purposely not returning it and using the product and then either refuses to return it, stating that the RMA# has expired or refuses to pay for shipping as he originally promised. This guy is a first-class scam artist. He threatens buyers with negative feedback if they state they will leave it for the seller. After I left negative feedback the seller sent me an email entitled, "who got hurt the worst"
This is the worst seller I have ever worked with and I would not want him representing my product."

"Without a doubt, the prices were low, but he charged me a few dollars more than the agreed-upon sale price. When I emailed him to credit me back the difference, he refused and was profane (called me an as**ole). Said I got a good enough deal and should be happy with it. Almost wish he hadn't responded to my emails. He has no interest in providing customer service, and should really find a job where he doesn't have to deal with civilized people. Thank goodness the product arrived in working order. Buying from this "liquidator" is asking for trouble."

"I was the winning bidder on eBay for a BRAND NEW 22" Viewsonic P220 Monitor still in the original MFR's packaging. The monitor shipped was used. After some research and discussions with Viewsonic - I learned that the monitor I received was a refurb monitor that is OUT of warranty. And, in fact, Dealexpress shipped me the WRONG monitor. The Serial Number on the invoice was NOT the Serial Number on monitor received.

Once I explained this to DealExpress, they initially did not want to take care of the problem in it's entirety -- meaning that they did not want to pay for return shipping and provide a FULL refund.

In the end, and after many emails and phone conversations, they finally agreed to take care of the issue. Of course, this was after charging my credit card with another "charge" as opposed to "crediting" the amount. So, I was double-charged for 3 or 4 days. But, they quickly took care of this once I brought it to their attention."