"I was looking for a quick way to sell some CD's, DVD's and an old cell phone. I came across Decluttr and it appeared to be legit. I used their scanning app to go through all the items I had. They were accepting a majority of them. Although they WAY underpay for the items, it seemed to be very convenient. I packed all the items into one box, but according to their direction packet, the box could not weigh more than 20 lbs. So I split the merchandise into 2 separate boxes, both under 20 lbs. I shipped them according to THEIR instructions. I received a receipt from the UPS store showing that I shipped 2 boxes. A week or so later I received an email from Decluttr stating that they received my shipment. Approximately a week after that I received another email stating that they only received one box. I informed them that I shipped 2 boxes following THEIR directions and even scanned and emailed the UPS receipt. Their customer service pretty much told me "too bad, let us know if you want us to pay you for the box we received". The customer service rep seemed very unwilling to even try to help me in the process to find my merchandise. I do not recommend this company and WILL NEVER USE THEM AGAIN. "

"There were no issues at any point in the transaction; it was very easy to scan, package, and drop-off. "

"BAD EXPERIENCE. IT WAS A FRAUD. THEY SENT ME A PHONE THAT MY SIM CARD DOES NOT RECOGNIZE. TRY TO COMMUNICATE WITH YOU ON MULTIPLE OCCASIONS BY PHONE AND MAIL. NEVER TUBE ANSWER FROM YOU. MY MONEY WAS STOLEN BECAUSE I COULD NEVER USE THE PHONE. Fraud is a hoax."

"Sent in a few boxes of current and last gen games, as well as a few books, and got paid more than I expected. Sure got more than I would have if I'd gone to GameStop. The scanning and shipping process is super easy and convenient. My money came to my PayPal account pretty quickly. Overall a great experience and especially nice and safe in these quarantine times. Highly recommended. "

"I set up the order, packaged my items as directed, mailed it all in and promptly got feedback from deCluttr when they received and processed the items. Funds were remitted promptly. All around it was a great experience! "

"I am a reseller of CDs and DVDs. I placed an order of 23 CDs for resale and only received 10 of them. However, I was charged for all of them. Their customer service is atrocious. I took screenshots of my order on my account to show them what was missing. They simply claimed I did not order them. They never offered to replace or refund the missing items. I've been in an ongoing dispute with them through Paypal for weeks now. I'll never use Decluttr again and will tell everyone I can to avoid these scam artists. What a horrible company."

"I got a "pristine" Pixel 3 and it is in really good shape with only slight thin scratches on couple spots of screen which with screen protector are hidden. I gave 4 stars tho cause it came with a iPhone charger cable which I can't use. "

"I sent in an iPad Air 2 to decluttr that is practically like new and in perfect working order. They offered around $120 for it, which I thought was too good to be true as other sites were offering around $70, but figured I'd try them out. I sent it in and they received the iPad and said it was not as I described it and that the audio and video recording were not working and only offered me $10 for it. I declined and asked them to return the iPad to me. After I received it back, I tested it myself again and it works perfectly with NO issues. So, to me it appears that they don't want to pay out the higher values for the items that they give you an offer on. They want your device and bait you with a high offer only to turn around and want to only give you a fraction of what they offered.

Any other device I've sold to other companies, I've never had them devalue my products that much or at all.

Also, I sent my iPad in it's original, undamaged, unstuffed box by placing it in another box. When they shipped it back to me, they just threw it in a padded envelope. The box came back damaged and beat up. Obviously, not caring about my iPad and how I cared for it. They should have sent it back in a BOX and not a padded envelope as I had sent it to them.

STAY AWAY from them DON'T WASTER YOUR TIME."

"I finally made the switch from an android, I bought a refurbished iPhone XR for a killer price! Looked brand new out of the box and worked as expected! easily just using my sim card to activate the unlocked phone, everything works as expected! "

"I had to replace a phone and found one here for a great price, in great condition; and got it in about two days: far faster than I was expecting.

I had bought months earlier from this same site. They've always had good merchandise, prompt service and a fair price."

"Title says it all. I had a lot of old media; books, CDs, DVDs and the like and the decluttr app was fantastic and easy to use. The process was quick and simple! All you need is a box and some packing tape, print their table and wait. Great way to get a few extra bucks from stuff that's sitting around taking up space. Highly recommended!"

"Had a great experience selling item to Decluttr!"

"Decluttr gives great deals on trade ins and payment is fast and efficient. I’ve traded in phones, video games, books, and DVDs with them for years and will continue to use and recommend them in the future. "

"Sold a Samsung phone and process was very easy. Received payment within 2 days of them receiving and verifying the phone worked. Price received was very fair. Will use them again!"

"Trading in my products and got my money fast. Only reason it is i not 5 stars is that the scan doesn't always work and its hard to find some tech products (especially if you don't know the exact models)"