"I ordered a home theater surround system (KEF THX in-wall) and worked with James at Designer Audio Video. He was quick to answer questions and I received interim updates as the order was finalized and shipped. All arrived well packed, just as ordered. I haven't installed them yet as the room is under construction, but am not anticipating any problems there. Long term support will be important if I have a problem with one of the speakers, as the warranty is through Designer Audio Video. All good so far, though! Would definitly order again."
"Ordered five speakers from DAV online. Was a bit skeptical of the extremely low prices. I spoke with James on the phone and he assured me my order was in stock. Additionally, I messed up my order, so I called James and he took care of EVERYTHING! He even emailed me a confirmation of the change. Shipping was slow, but well within the 7-14 business days they advertise. I tested each speaker for sound and quality, and everything was perfect. Buy with confidence from James and DAV!"
"When shopping I am always chasing the best deal, but when I found speakers offered by Designer Audio Video on the internet at 30 - 50% below their competition I wondered if they were for real.
I vacillated, ordering then cancelling, and then again, but finally placing an order for a pair of in-ceiling speakers - not wanting not to miss the possibility of the best deal.
They promised in delivery in one to two weeks. On day 13 the speakers had not arrived and so , with some anxiety, I called them. I got a typical recorded greeting with instruction to leave a message - they would call me back. My anxiety level increased!
About an hour or so later I received a pleasant call from James, the manager, and after a brief check of my details he told me the speakers would ship the following day. Two days later I received them, exactly what I ordered, it was the real deal, and my anxiety disappeared - for a while.
A couple of weeks later, when checking my Visa account I found two (2) payments for the speakers. I had been billed twice!
My anxiety returned - maybe it was a not the real deal after all!
I sent a message to manager James. He called me within the hour. We exchanged information. He would call me back. Later that same evening he called me back to explain that the problem centered around my several orders/cancelations, but with his recognition that I had only received but one ordered he immediately issued a refund of the second payment.
So they are for real, and not only for their great and competitive pricing, but also for a level of customer service and responsiveness that is fast, efficient, personal and seldom seen in this age of computer communications.
They are for real
Mike
"
"I just placed the order. I really need the product to give final overall experience rating."
"Easy purchase of components that are hard to find on the internet (Paradigm). We'll see how things go once I receive the Surround 1s."
"Wonderful and easy experience. Found the speakers that I was looking for, $100 less than others. Browsing, comparison and checkout were smooth with multiple payment and shipping options. Already received email that item will ship tomorrow. Can't wait. Thanks designeraudiovideo."
"I was a bit skeptical buying from Designer Audio Video at first (because of the low prices and a few online reviews), but am so glad I did! I gave them a call and discussed my needs with James. He was very helpful, both knowledgeable and thorough; he put together a Definitive Technology system for me which fit my budget and sounds amazing. Saved me hundreds of dollars versus Best Buy and Amazon; with free shipping and no sales tax. The merchandise arrived on time and was just as advertised. I would buy from them again and I recommend that you give them your business too; you won't be sorry!"
"very helpful customer service. always available and went the extra mile. "
"Easy to order. Website is s little hard to navigate. Not much info on products"
"Worked with Customer Service to assist with speaker selection. James did a great job getting into a pair of Dolby Atmos speakers. Our surround system has never sounded so good. Thanks James."
"I was searching online to buy an entire new stereo system from scratch, And i found that Designer Audio Video had the lowest prices online. I ordered two Definitive Technology Mythos STS Floorstanding Speaker with Built-In Sub, and a
Product Quantity Price
Marantz SR7011 9.2 Channel Full 4K Ultra HD AV Surround Receiver with Bluetooth and Wi-Fi. After I ordered I started getting nervous that these might be used or refurbished items, but when the packages arrived, the products were definitely all new! I even had the pleasure of listening to my brand new speakers breaking in. I'm definitely going to recommend this site to all of my friends and I'll be buying more from them in the future!"
"This site rocks! Great speakers and service. This is my second purchase from them!"
"After shopping the big boys and choking over their list prices, I purchased with discounts from DAV and smiled ear to ear. "
"Truly went above and beyond as a new customer to help me feel protected but comfortable with my purchase. Will shop here again and soon!"
"Great experience. Best price on the internet. "