"I placed an order with Dillard's.Ttheir website was easy to navigate and their prices on par with their competitors. The shipping was pricey but my items arrived promptly and in perfect condition. I did not have to contact customer service.. It is too bad hat they do not accept PayPal."

"Extremely disappointed. Lost packaged, ordered a replacement and have been going back and forth to get it.

Very poor customer service and lack of communication. Asked to cancel the order, agent verified that I want to cancel it, then told me to expect refund in 3-5 business days. When I called a week and half later, was told that the order was not canceled but will be now! "

"Nice item for less than half of retail price, shipped fast, well packed and reasonably priced. I won't hesitate to shop online w/ Dillard's again."