"I have been using directron for years. They are terrific! I strongly recommend them."
"Directron is my go to source for all my computer part needs because it is rare that they don't have the parts I need at reasonable prices. I like their prompt deliver service as well."
"I purchased a sink from Directron, it was by far the cheapest out of any of the merchants. The sink was on sale on their website and had to purchase it from them.
The order came pretty quickly, however the sink I ordered was not the one I received. I thought this was just an honest mistake and thought an exchange would be very simple.
I first contacted their online/email help and they asked for a picture of the wrong item the next day. I sent them the picture with a tape measure showing the wrong dimensions. With picture proof of the wrong sink I thought this would be a smooth transaction, boy was I wrong.
For the next two weeks I was going back and forth on email with the representative trying to explain that I received the sink. I even referenced Directron's website picture as well as the manufacturer website showing the dimensions of the sink I should have received. But they refused to exchange my sink for the correct one. The rep I was dealing with is either incompetent or just did not want to go through the hassle of an exchange. Either way this was probably one of the worst experience I've ever had.
Eventually I was fed up and decided to call into their phone support. To my surprise someone answered right away, no waiting. The phone rep asked me for the dimensions of the sink I received. They put me on hold for 5 minutes to verify with the manufacture, came back on then apologized for the mistake and sent me an email detailing the instructions for an exchange.
In the end I knew it was never Directron's fault for the mix up with the sink. The manufacture even stamped the wrong model on the sink. Most likely they just had the manufacture drop ship it directly to my house. But the fact that it took so much effort to fix a simple mistake and really makes me leery of future purchases. I really hope Directron has more consistent training with their customer service."
"I like small companies when they can get prices down. It's a nice little store"
"it was cool. yes it was very cool so very cool i had fun. much fun wow"
"Quite nice! Great inventory. Wish that they would fully price match other competitors, and not just half way to them."
"Decent price when including shipping costs. Some companies charge way too much for shipping. We'll see how their economy shipping holds up though. Crossing my fingers for less than a week."
"Returning customer. Shopped with Directron for many years."
"I always get what I want and at the right price."
"Ordered electronics to build my own computer. Sales staff were great and knowledgeable. Every thing arrived quickly and worked great. Prices were great also. "
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Pretty good. Had the lowest price on the item I needed and that was enough to leave me satisfied. "
"Ship APO which is why I am supporting your company.
Better filter features would be nice for finding items for purchase. An example could be I wanted DDR3 ram with 16Gb capacity but couldn't filter through to find what I wanted."
"I was looking for a great graphics card to put into my gaming pc build and found this Asus GTX 970 4 GB at a great price! Thanks!"
"First time buying. Reasonable prices. hope shipping is a quality service. we will see"
"Had the case I needed at a very good price and with free shipping? Can't beat that!"