"Good site. Excellent price. Speedy delivery.2nd time I have ordered from Directron. Will use them again."
"I had some problems communicating with this company. When the person you wish to speak to is unavailable, other people answer the phone and sometimes they give out erroneous information. This happened to me. The customer service department did make things right in the end, and I received a FULL REFUND. Someone named Marcos was a great help in getting things rectified."
"I have purchase items from Directron.com before. Each time, my order was placed using Directron's yahoo based online web site. And, each time, my order has been filled correctly and on time without any order fulfillment or shipment issues. As a result, I would recommend Directron.com to anyone who might benefit from their services."
"I just want to say that I have bought numerous hardware from Directron.com over the past 2-3 years and have never had a problem with their website, their product selection, product performance or prices. I'm sure their customer service would be just as commendable however I have not had an occasion to need them. I highly recommend Directron.com to my friends and it is my first source to look for computer stuff.
Curtis Lake - Cayce, SC "
"Very pleased with our first order from this supplier. We will def buy from them again.
One item was backordered, though it showed in stock when we entered the order. They were very good about this when we phoned after receiving rest of the order. It only took a couple minutes to get an answer that it had just arrived, and the rep offered to ship it that day.
2 days later, we had it which is not bad from Texas to the east coast.
Everything was well packed, though in fairness we did opt for double boxing on a couple items - there is an extra charge for it, but seems fair. Around holidays shipping can be crazy.
They will also check for zero bad pixels for a small added charge, and in case of mobos, you can have them test the board and a CPU if bought together. Again the charge for these value added services seemed fair to us. We had some prev experience with not being able to easily tell if a mobo or CPU or both were bad out of box when at least one was DOA from other suppliers. So it seemed worthwhile, and the stuff arrived easy to build and set up.
Many suppliers don't offer this at all, and you can wind up getting a big runaround when something is bad. Not so here.
Prices were good and compared very well against another 2 other leading suppliers we've used many times before.
Shipping cost for UPS ground also seemed reasonable. Also, we didn't have to hunt around to discover "shipping" on lightweight inexpensive items cost more than the item itself... which is true with some suppliers. The calculation was straightforward and fair in my view.
The "save cart" feature worked well on their site, too. At some other supplier sites, it sometimes does not, and some suppliers don't even have that. You simply register with them and then you can save multiple carts. This is very handy for us, as quite often we will build an order over several online sessions before placing it. It lets you consider "deals" easily too.
I think they offer good value and service based on this first experience with them. Will strongly consider making them our first choice for many things. This was a good experience, and went better than I thought it might being right in the middle of the holiday crunch.
"
"I have shopped multiple times at Directron. Merchandises were always shipped promptly and accurately. Will definitely shop there again."
"Ordered USB extension cables, an HDMI cable, internal SPDIF cable, and a DVI->HDMI adapter. The USB cables I received were not the correct cables as I ordered on the invoice. I brought it to Directron's decision and the sent me the correct cables in a timely manner and let me keep the ones they sent.
Thank you again, Directron!"
"Superb service as usual. Fast shipping, excellent packaging and customer service that is indescribable. Products always as stated, great prices and reasonable shipping with lots of options.
What else can I say, repeat customer and will keep coming back!"
"The People Are Very Nice I Was Building A Computer On A Budget And I Looked All Over The Place And No Place Was Cheap Than I Found Them And Gave It A Shot I Am Very Happy So Far I Will Go With Them In The Future"
"good pricing, I just dont understand how you can sell these items at such a low price but I'm not complaining"
"This store had a unique item that I could not find in the exact style anywhere else. I also bought a few cables. Prices are fair but not real low. Customer service was the most disorganized, confused and all around helpless bunch I have ever had the unfortunate experience of talking to. I will not but from this reseller ever again.
Alan W."
"I am extremely happy with my purchase and to my surprise both items arrived the next day! I will absolutely use your company again! "
"Have placed dozens of purchases with directron.com and the orders are correct, complete, and on time.
Any defective parts that were returned were promptly credited.
Their Web site is always up-to-date."
"Forget the product, what is this rediculous shipping bill. How did $6.50 become 18.50? Am I being ripped off here? This is the absolute last time I order from you.
added 11/24/09: The real shipping bill was 8.80, and there was no refund of the 9.70 that appeared on my recent statement. We'll see if the 9.70 appears in December. Regardless, I won't deal with this bunch again."
"I just finished my first build. Ordered ALL parts through Directron and had absolutely no problems. Nothing broken, packed well and shipped fast.
Now...on to the next build soon, I will be using Directron for my next batch of parts. "