"Customer service actually called me back and helped out! Can't ask for anymore than that!"

"I ordered a noiselimit silentflux pro from the Directron, when i recieved the package it was broken, (THROUGH NO FAULT OF DIRECTRON) i called the company , they issued me an rma, i was immediately refunded my money. the service that this company gives cannot be beaten by any company ive dealt with, its good to know that a company will give 150% to make the customer happy. they are honest people that i will undoubtly buy from again.....and again.........and again!!!!!!!! "

"Always great service and fair pricing."

"Usually when I order online, I have the order sent to my work address due to the fact that that is where I am at. Normally, the company never calls about the discrepancy in addressed. Directron did! Within 2 minutes of placing my order, a man called me and asked if I indeed ordered because of the address discrepancy. That really impressed me.

As far as pricing, I got my item almost $100 less than any other competitors site. I will definitely order from them again."

"Three things attracted me to this site. 1) Very competitive prices; 2) the opportunity to create your own motherboard "bundle", and; 3) an excellent seller rating. Ordering from the web site was a breeze, confirmation and shipping information was provided in a timely manner, and shipment of the product was quick. Overall, you couldn't ask for any better service."

"I found this company very quick in processing my order. It shipped only a few hours after placing the order. They took the extra step (for my benefit) to refuse to ship to an address other than my billing address, unless I called the credit card
company, and listed the alternate address as an acceptable shipping address. After I did that, my order was processedpromptly and I was emalied a tracking number.

So far so good.

I hope that the 2.5 inch WD scorpio IDE 250GB drives arrive in excellent shape, and I hope
that Directron will handle any problems I might
have with the drives within the first 90 days.
After that, I hope Western Digital will be very cooperative in servicing/replacing failed drives within the next 3 years warranty period.
"

"Folks,
Based on my internet searches, I purchased a peripheral device from Directron. It arrived very quickly – no issues. Alas, the unit failed after one hour. After trying some tests, I called the tech help line and was authorized an RMA. Packed it and sent it and within days I received the replacement as well two phone calls from Directron to confirm the replacement and the shipment. This team gets my vote and I will continue to be a repeat customer.
"

"Excellent pricing and delivered on time. I have purchased from Directron.com on numerous occasions and have never had a problem. Great company to deal with!"

"I was completely satisfied with the handling of my first order with Directron. They communicated all the transaction and shipping details to me in a timely manner and the product was exactly as specified and priced lower than anywhere else I found it. "

"I was very surprised to find a retail website with such competitive prices comparable or even better than amazon and newegg!

Not too many items had "Free Shipping", but the general UPS ground shipping rates were somewhat reasonable. If shipping was free on purchases over a certain amount, similar to amazon, or if more "Sale" items had "Free Shipping", like newegg, it would give me a definite reason to keep coming back for more.

At first, the website interface may seem a bit cluttered, but their inventory is very well maintained and categorized very well. If you navigate into their web forum, you will see that there is a very active community willing to assist you with any questions or problems you might have.

For now, this is a new site I will keep a close eye on as a newegg alternative for PC components."

"Ordered an LG SATA DVD burner on Monday and received it a day earlier than scheduled date. The item arrived well packed and in great condition (New OEM). Very pleased with fast shipping and great price."

"Directron. DIRECT your business elsewhere...

Initially, I had good feedback for Directron.com. I ordered the product that I wanted (an ergonomic keyboard) online at an unbeatable price and they sent me an instant shipping confirmation the very same day. That was great. My products came on time and were, generally speaking, in good order. If I had never had an issue with the keyboard, I would have written a glowing review for this company, as this was my first order with them.

However, I did have an issue with the keyboard and called in for help. The customer service agent told me what to do to get an online RMA to return the product, but I was stuck footing the bill for the return shipping.

I tried to speak to a CS agent to seek a replacement keyboard that was similar and ask about an exchange for another item they sold, but I was shuffled around to at least 4 different people before a got to a rather 'snotty' (I'm being nice here) lady who spoke to me in a condescending manner as if I were wasting her precious lunch time to ask a question about the products. She did NOT answer my question, but she did suck her teeth and put me on 'hold' while she transferred me to the other end of the galaxy. Once there, I was greeted by the electronic voice of a full voicemail box notification and promptly disconnected.

Due to that unprofessional encounter, I chose to send them back there junky keyboard and conduct my business elsewhere. Perhaps you should too."

"Ordered some Buffalo memory from Directron's site. The price was the best that I found for this brand as I wanted to match existing stick. Shipped right away - great transaction"

"Ordered on Janurary 2nd and the computer came completely assembled less than a week later. Got Holiday Special 3 which was an absolute steal. Computer works great and if I hadn't been cheap and gotten a better video card I would be able to run every game I've played recently on high instead of medium-high."

"Directron absolutely ROCKS!! We ordered a full system and OS for less than our local merchants were selling refurbished systems for! We could not be more pleased. The hardware is first rate and the service and prices are unbeatable. We will continue to be patrons of Directron and will recommend them any chance we get. Don't settle for what your local merchants "recommend" until you check here first! I know from experience that you will get better quality equipment for much less when you shop here."