"I called Discount Merchant to see if they had a Lamp for my tv which they did. Juan Perez was very helpful in finding it for me. He was very pleasent on the phone I would recommend that you call them for all you electronic needs
Tycene Moreno

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"I was referred to Discount Merchant by a reputable TV repairman. I called them to order a DLP lamp assembly and spoke with Jonathan P. who was very courteous and helpful. He assisted me in placing my order and was also very knowledgeable when I asked him several questions. Jonathan was a very pleasant person and he helped solve my problem with my TV lamp. I will definitely order from them again and I will highly recommend them."

"I purchased a lamp from them 4 months ago and it turned out to be the wrong one that I ordered. so when I tried to put it in my TV it was the wrong one and they gladly exchange that for me even though my warranty has expired. best experience I ever had"

"Purchased a lamp for our Samsung television on March 16, 2015, shipped fast and we were able to successfully replace with no problems. On June 16, 2015 the lamp we purchased stopped working, I called the company this evening and spoke with Jonathan P., a wonderful customer service representative who not only listened to my "complaint and concern" but went above and beyond to make sure we were happy with the product by sending a label for return of the lamp and replacing the lamp that was still under warranty! Jonathan also helped by letting me know that it is unusual for a lamp to burn out that quickly and perhaps there is something else wrong with the television; nonetheless, he was still happy to replace the product. THANK YOU SO MUCH Jonathan and Discount-Merchant.com for your excellent customer service!!"

"Discount Merchant has been an excellent resource for quality parts and informative descriptions of the items on their website. I found no other site, including Amazon, that drilled down so specifically to the specs of the bulb.

When attempting to switch out my Sony XL-5200 Lamp Replacement, I damaged my housing. I called up Discount Merchant's customer service, was helped by Johnathan P., and told that they would take care of sending me a replacement housing for FREE!

We need more companies like Discount Merchant that put their customer first!"

"I ordered a tv lamp on Monday with standard shipping and received it on Friday. It's been working for 2 days. This replaces a tv lamp with housing that I purchased from them 4 years ago. Positive experience so far."

"The projector lamp I ordered came promptly and was very well packed and cushioned and was exactly what I ordered. When I discovered that the lamp was not the problem with my projector, I called Discount-Merchant.com to arrange for a merchandise return. I was very pleased with the ease of the return and the refunding of the purchase price. I would definitely order from this company again."

"THE ITEM WAS RECIEVED FASTER THEN I EXPECTED CUSTOMER SER WAS GREAT I WOULD ORDER AGAIN"

"It is OK now. They made it right. The customer service manager called me and rectified the problem.

I can't seem to modify my rating. The original rating is still shown. Why?
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"I was very happy when I purchased my bulb and gotten when I was supposed to. The problem come less than 2 months after ordering my bulb I have having issues with the bulb. That isn't the problem I know things happen. The problem comes when you call to get assistance and you have to send back the current one to them before they will send the replacement so that you are without a working tv for a week. If you are going to have a 90 warranty, you would think that it would be to make sure that you product works and the person isn't without what they pay for. I am going to send it back but I am also going to get another bulb elsewhere so I can watch my tv while they have my warrantied bulb. After talking to Discount Merchant Electronics yesterday I was told they were going to email (within the next 5-10 minutes) instructions to return my defective bulb. Here it is 24 hours later and yet no email with instructions, so my time without working equipment is even longer. I am so glad you worry about your customer satisfaction. I am ordering a replacement myself from discounttvlamps.com for the same price as here. Lets see which I receive first the new bulb I am ordering from another company or the instructions to send my defective bulb back for hopeful sometime replacement."

"Do not buy a TV lamp from these guys. I bought two of them for a projection TV and after trying the first one for a month...finally broke down and bought the real EPSON lamp and the TV worked 100% better. I tried to return the second lamp that I haven't even opened the box on and they wont take it back... I assume they get a lot of returns because their product is really bad. I guess you get what you pay for. "

"THIS WEB SITE FOR THIS COMPANY WAS VERY EASY TO USE MAKING THIS EXPERIENCE A VERY GOOD ONE. THIS IS THE FIRST TIME I HAVE HAD TO REPLACE A BULB SO I WAS NOT SURE OF WHAT TO GET BUT THIS COMPANY AND WEB SITE LED ME RIGHT TO IT. THANK YOU."

"I am sorry I did not do my due diligence and check for reviews before I purchased a "new" Sony television light engine from Discount-Merchant. Discount-Merchant said if I sent it back they would replace it. I did (at my cost) and they sent another one that was the incorrect model number and also used. ABSOLUTELY NO GOOD AND ACTUALLY WORSE THAN THE FIRST. When I called back last week, to ask for my money back the "manager" refused. So not am I only out of pocket for the light engine (approx US$400.), but also the shipping, duty to the Cayman Islands and the cost of the technician to remove and replace twice..GO ELSEWHERE. I would hate for this to happen to anyone else."

"STRANGE !
I ordered some Phillips DLP TV lamps from Discount TV Lamps (Discount Merchant). The transaction was cleared as of December 14, 2011 and the item arrived on January 7th, 2012… 3.5 weeks??!! I called several times but unfortunately wasn’t able to get in touch with anyone and therefore had to leave a number of messages. When I finally got a hold of someone, they gave me excuses to why the processing time was delayed and why the package hasn’t been shipped. On another note: I provided an alternate credit card, requesting that it be charged to the new credit card provided and they still charged it on the original credit card. Before I order from here, I would think twice about purchasing from this company
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"I canceled a order two hours after submitting,they shipped it regardless of my notification.I immediately returned ,at my expenses,and asked for a refund.They arbitrarily issued a store credit instead(minus "restocking" fees)In the past 8 months I tried unsuccessfully to get a refund,until I finally gave up and settled for a store credit on the purchase of a lamp that I don't actually need right now.I figured their last lamp only lasted about 7 months,it's probably time to get a new one.I bought this item only to retrieve my store credit. I didn't get the lamp yet but if the lamp turns out to be of good quality I will update from 1 star to two and half stars.I've been shopping on Amazon and E-bay for years now, never had such bad experience!I also blocked this account from my credit card, just in case!There is something weird about this merchant:the don't tell you "NO" but when they tell you"YES" nothing happens ....for months at a time..!Forget about them!"