"Ordered a custom made dress, shoes and a handbag in February, received it in March. Communication was great, they answer every question fast and simple, as it should be. I simply hate long pointless answers from online stores. The Dress fabric was as described, same applies to the colour. Style was as pictured. The dress needed some attention from the local dressmaker because I lost a few pounds in those 3 weeks. Very happy customer."

"The dress I ordered was absolutely beautiful! Fit like a glove. I will definately be ordering from diydress for my next special event!!
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"Here is my honest review about diydress.co.uk from my personal experience. I came across diydress on the 12th of march, I was looking for a nice evening dress for a company event which took place last friday. It took me around an hour to find a nice dress, they really have many dresses to chose from. After contacting sales for more details on shipping and the dress, sure enough around 30 minutes later there was an answer ito my questions in my inbox! Satisfied with that, I placed my order and a couple of emails later, that was it.
Around two weeks later I remembered my order and emailed them, it was a Sunday and the following evening I've received the answer that the dress is still in the factory and should be ready on time. The "should" worried me so I went ahead and searched for customer reviews, it was very mixed. There are plenty of people who aren't fully satisfied and many who are, therefore I had mixed feelings. I enquired again, let them know that I am worried and their team simply told me not to worry and see for myself. Honestly is wasn't the type of answer I was looking for and I do suggest some customer suport training, so there's that.
Again I forgot about my dress until it arrived on the 5th or April, I was happy when the package arrived, since it was only 3 days until the event and I didn’t buy a backup dress like I usually do. Again mixed feelings when opening the box, the next thing I know was an indescribable feeling, I was overwhelmed by emotion since it was exactly as I imagined it. An elegant royal blue dress, with a sweep train and a deep v-neck.

The stitching is good, fabric as well. Beadings were perfect, compared to my other dresses there are no flaws, even though those come from high end brands. Overall I am highly satisfied with my dress, but I can only stress again to work on the customer support haha.

Anyway - 5 stars for the dress, love it."

"I ordered my wedding dress and 7 flower girl dresses, first 3 came and were perfect- exact match to image and correct size. Next 4 came however they loosely resemble the first ones, silver and light blue sequins rather than silver and navy, embroidery is black rather than navy, no beading to be found and embroidery is a rushed and simplistic design -different to the first ones.
My wedding dress was perfect and 3 flowergirl dresses were amazing shame other 4 don't match and now have to go buy 7 new ones- after spending almost £450 on the perfect design on this site.
My order has proved it's 50 / 50 chance of getting what you have paid for.
Currently being ignored by their after sales team after being told that they cannot see anything wrong or different between the 2 sets of dresses.
Since looking closer at their website the pics of their sales team have turned out to be photos they clearly found on Google ( found 2 of them to actually be semi-famous people and one comes up on many sites labeled picture of pretty blonde when I have reverse image searched them).
Suppose my fault for not properly looking into company before ordering from them, unfortunately I only started looking into them after I had placed 3 orders and put all hope on fact that I order things from China quite often over Ebay and have never had any problems."

"Do not Buy from them! I would not recommend purchasing form this site at all, even if you select a standard size dress they will email you regarding the length off the dress stating they will add 5CM to the dress and ask you to confirm. In doing this they are custom making the dress for you and this then means they are not covered by the Consumer Contract Regulations which entitle you to a full refund if you’re not happy with an item purchased online. In addition they state colour miss match will be refunded and yet its not, I sent photographic proof the shade I received was very different form that shown online and they simply disagreed and said I am not entitled to a refund. Save your Money and buy elsewhere, weddings are stressful enough this company just add to it and it could end up costing you more."

"Received two dresses, both too small despite giving them measurements, one was the wrong colour and was nothing like the picture and the second had the materials changed on it, was badly tailored also looked nothing like the picture. Absolutely awful experience, we are now £300 out of pocket, two unwearable dresses and despite them admitting fault and us meeting their refund policy criteria they have only offered us £10 refund per dress. Absolutely Shocking! DO NOT BUY"

"Parents with daughtrers take attenion: With Prom season fast approaching and daughters looking for dresses, I want you advise you all to avoid www.diydress.co.uk as their customer service is appalling and their dress quality is mediocre at best.

Whilst some people may not mind when a dress arrives and its the wrong colour, whether a silver panel turns out to be gold and when zips don't zip and its simply too large - i would personally choose to return it.

However they are fighting every step of the way to get this defective item returned. They are not based in this country despite the .co.uk so expect emails to be responded to overnight.

The best solution they have offered is to build a new dress as the problems I have are "tiny" --- You're telling me the colour of a dress can be fixed easily ???
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"This site requests that you lie to Customs in order to have your goods delivered as they do not mention dresses are subject to import tax. Tax avoidance is a crime so order your dress but factor in import tax or risk lying to customs? Your choice!"