ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.75/5
Chance of future purchase:
4.75/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5
Featured Review


Verified
3/5

2018-03-13

Contacted e Canopy about the fire rating for the 10 x 20 super max model 23571

"Before ordering the Shelter Logic super max model 23571 I contacted e Canopy about the fire rating. The e mail I received stated. Here is your answer by Chaz. This canopy has a fire certification of CPAI 48 section 6 compliant fof FR rating. After putting it together and finding no fire rating on the tag. I contacted Shelter Logic about the fire rating. I was informed that it is not fire rated. I am very disappointed about getting the wrong information as our fire inspector requires it for commercial use. What am I to do, take it down and return it which is a lot of trouble. The order no. was 406499 and 52238"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service

Verified
5/5

2018-04-04

Great customer service

"Very helpful on the phone and very nonagable "


Verified
5/5

2018-04-04

Great Tent

"The colors were great and the tent we purchased looks asolutely perfect with our company logo on it."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2018-03-30

Great service

"Great service Very helpful and professional"


Verified
5/5

2018-03-27

VERY QUICK SERVICE

"The transaction went smooth ! The delivery company was great . Great job !
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2018-03-26

Right on time

"I ordered a canopy for doing trade shows and it arrived on time and in good shape. Haven’t put it up yet, but I assume all will be well and it will last for a long time. Seems sturdy."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2018-03-20

Refreshing

"A refreshing experience from beginning to end.
Finally a company that respects their coustomers by talking to them in person on the phone answering all questions completely and you could they had a smile on their face and glad to be doing it.
Very friendly and did exactly what they said they would.
Quick and fast service. Product arrived on time very well packaged.
Couldn't ask for a better product. Great material, easy to set up, and good looking.
I know when I go to my shows to set up I'm in good hands and very coffortable that this will add to the great display of my products.
Thanks guy's. The representative I spoke with on the phone deserves a BIG raise.
I highly recommend them and tell who ever asks about the pop up to definitely speak to eCanopy they CAN'T go wrong.
Sincerely,
Clint Appelt
"


Verified
5/5

2018-03-20

Fast & Easy

"Fast shipping, Great experience,
Best Price
"


Verified
5/5

2018-03-19

Quick and easy process

"Ordering and getting it in record time.product was high quality "


Verified
5/5

2018-03-19

Would shop here again

"Website easy to use. Had a question and phoned and the person was very helpful in finding the product to fit my needs."


Verified
5/5

2018-03-19

imformative

"Kept well informed even to the day of delivery."


Verified
5/5

2018-03-16

Excellent Service

"Site is easy to navigate. Was updated from time of order to delivery."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2018-03-16

Best customer service EVER!

"They are experts at their trade. They explained the whole process from A-Z. They were patient while we made changes. The whole process was done on-line and it was super simple. Their price is very reasonable. I compared their prices to six other local and on-line retailers. And the final product is phenomenal. The swim team parents were so impressed. !"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2018-03-14

Everything Went Smoothly

"Answered phone quickly, answered all questions, Canopy arrived quickly and is exactly what I needed."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
4/5

2018-03-14

replacement sides for tent canopy

"All went well in the end, but I had a few tests on the way. I was looking for replacement ends and sides to my tent storage facility for my trailer and other items. I found the (10 x 20) one with viewing windows in it and then the one without. The cost in February was supposed to be $116.95? for the sides with the window and $102.95 for the sides without the windows. I went back to the website and could not find the sides without the windows. I called to place the order and I was advised that the sides without the windows was in stock but it would be $115.95. Order no 406509. the order was shipped and my friend has received it. The shipping and notification of when and where the product was on route was excellent. Thank you for your service. I did feel there was a disconnect with the prices and found some difficulty with the website.
Wayne Holmes ****@****
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges