"Shawna, was extremely helpful and very considerate of my ignorance on parts. I will shop this site for my faucet needs."
"I called regarding replacing the hardware on an older whirlpool tub. He helped me with items I had been able to locate on the website, and helped with a coupon. I hope the products are as good as the sales rep.
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"Made purchase via phone. Salesperson was helpful and courteous. Buying experience was quick and easy. Received competitive pricing."
"Janielle was so helpful with the order of my Soaking Tub, The Faucet Type and All Hardware Needed. She is my shining Star !!!!
Thank you"
"Excellent very helpful and knowledgeable "
"Amanda worked nonstop to find what I was looking for at a price that fits my clients budget. She provided me with several options and was extremely knowledgeable."
"Mel was well informed, patient and helpful."
"My call to eFaucets was to arrange the return a en Elkay Rinsing basket which I ordered to use in a Blanco sink. In explaining the return to Shawna, I expressed my disappointment in my new Blanco sink and how they don't support all of their products. Shawna was very interested in my problem and searched up my sink (unfortunately she confirmed there isn't a small bowl rinsing basket available for my unit). But Shawna took the next step and started searching for another Elkay basket that would fit the dimensions of my sink. I am confident that the basket I ordered today will work.
Shawna efficiently handled the return autorization, did an excellent job listening to my problem and worked to find a resolution. This type of service is not often found. "
"Answered my questions made ordering quick and easy. Extra attention to time sensitive project. I would order from this sales representative again. Thank you"
"Very enjoyable. My faucet is over 20 years old and Shawna helped me find a replacement."
"Great job! Thank you so much for the suggestions. My customer service rep found cost efficient ways to get a good product that met my needs. Thank you."
"Nice to deal with knowledgeable and helpful customer service folks when ordering. Everything I ordered was in stock and ready to ship (and a good deal). Great overall experience!"
"Amanda made my faucet search a pleasure. She is professional, asked important questions about the design and installation, pro-actively searched options that were viable and an excellent match, shared information about faucet specs and concerns and assured that all parts were accounted for before ordering, all while being extraordinarily patient.
Thank you Amanda!
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"I bought a showerhead that turned out to have unsatisfactory flow strength. Mel in Sales spent 15 minutes with me to assess my needs and the style we were looking for. He has excellent knowledge of plumbing and the products they sell. He gave me more advice and knowledge than the folks at Brizo (the manufacturer) did. They also gave me a full refund for the shower head they sold me. I am gladdened to see that there are still companies out there who care about customer satisfaction. Kudos to E-Faucets and especially to MEL! "
"I needed a garden tub faucet with a longer spout and 6 or higher gpm. The plumber who was working on my house gave me the job of finding something to those specifications that I liked. I hunted on line and became very frustrated as this was something fairly uncommon until I found efaucets. I found a few options and called to make sure it was what I needed before ordering. Shawna sent a list of faucets that actually would work and answered all my questions until I was able to narrow it down to the one I needed and LIKED. Without finding this website and Shawna who knows what I would have ended up ordering considering my limited knowledge of plumbing and what I thought would work. I also needed the valve asap to keep the construction going and it was sent immediately........thank you."