"I needed to replace an existing log set. Customer service was great in answering questions to make sure I got a suitable set however the logs I purchased are odd. First, the gas line comes in the opposite side from the logs I had, so we had to extend the gas line. We have five fireplaces with gas logs; this is the only set with the gas connection on the right hand side. Most odd is that the pilot sits in the middle of the set so is highly visible especially since the logs are arranged to have a break in the middle with the open section lined up with the pilot. Why would you design it that way? It is OK when you have a fire going but when you don't, there is the shiny metal pilot just sitting out in full view. I would not buy this set again nor recommend them"
"This tool set is well constructed, durable and attractive. The quality and appearance exceeded my expectations. Delivery was speedy and the set was well packaged for safe transportation. I highly recommend this fireplace tool set."
"Ordered a fireplace from you that was for a very unique, small spot in a historic home! Not only did you have exactly what I needed, your prices were lower than everyone else! Shipping was so fast I had the fireplace in a week from time of ordering to delivery!!"
"The chimney fit perfectly, the price was reasonable compared to other vendors and shipping was free and surprisingly fast!
Great product and great customer service!"
"Easy to assemble, looks amazing, and is very nice quality!"
"I had questions and they were super helpful. Very fast shipment and my fireplace was exactly what I wanted."
"Very helpful and knowledgable customer service. Always the right product, delivered quickly at very competetive prices. For a project that most people will only engage in once or twice in their lives, its important to have a reliable source for advice and quality product. "
"Great price, quick delivery, excellent quality!"
"Loved working with the customer service team. Helped me find exactly what I needed and ensured it was the right fit for my stove!"
"Quick, easy sale. Product arrived in great shape and delivery was fast. "
"We were looking for a pad to go under our wood stove and found exactly what we needed from the e Fireplace Store. We received it quickly and in good condition. Very pleased…"
"The support staff is very knowledgeable. I got everything I needed to get my fireplace working again. "
"great source of information and products. I am a repeat customer and very happy with everything and happy to promote them to everyone."
"Had to replace a gas fireplace glass enclosure for a house built in 2005. eFireplaceStore.com was QUICK to respond to my questions about the replacement part ... to make sure I ordered the correct part. The PRICE was GREAT, was delivered (FREE) 2 days later - perfect fit. THANK!"
"We has been wanting one! Works great!"