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Verified
1/5

2010-04-13

"***Warning***

Use eHobby at your own risk!!

I recently ordered and payed for an airsoft gun from eHobby asia. Three days later I received an email from them informing me that there is a seizure risk although they were not specific as to what that risk was.

I contacted Irish customs and they assured me that I was able to import airsoft guns into the country for the time being. I forwarded this email to eHobby and informed them that the only restriction in Ireland was the muzzle velocity must be 1 joule or lower.

eHobby informed me that I must pay an extra $30 for a downgrade on top of the $200 I had already payed them. I told them this was fine and asked how I should pay for it. That was a week ago.

I gave up on trying to get a reply so I sent an email to them demanding my order be canceled and my money refunded. Still no reply. I opened a claim with Paypal and the only reply I got from eHobby was that customer services should have instructed me on how to pay for the downgrade.

I'm absolutely disgusted at their lack of customer service and the time it takes to respond to emails.

If you do decide to use eHobby after reading this then don't be surprised if you never hear from them if there is a problem with your order and don't try looking for a contact number for them as there is none. I searched the internet for one, found one, and it's out of service.
"

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Verified
4/5

2009-06-05

"Good prices and not bad shipping charges considering its in asia. Excellent selection and good customer service. Professional and easy to work with."

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