"Need a special part? They have it and make it easy to find. And they are fast on delivery. An excellent company."
"I was looking for a part for my router and your website took the model # and showed me a exploded view of my router and numbered each part.Check out was easy and my part arrived within 4 or 5 days.I am a do it yourself guy and with your reasonable prices,I will be back.Excellent place to find what you need fast"
"Purchased a replacement shoulder bag for a B&D blower-vacuum combination. Bag arrived in short order,but then the problems started. The bag blew out its top seam after only 3 uses. I had not had the bag to 2 weeks. Wrote the company about the problem and had a hard time explaining what had happened. Once they final opens my email with photos, they acknowledged there was a problem. Next email I received stated I could return the " incorrect item". I wrote back and told them it was not an incorrect item but the item was damaged. Apparently no one was reading my email. When they finally sent another email they understood it was a damaged item. That's when they told me I could return the bag for a replacement or refund. No acknowledgement however that they would cover the cost of shipping to or from their location. I don't expect to pay shipping charges for a defective problem. Guess I will try to repair myself and never do business with this company again"
“Thank you for your review. We appreciate your feedback. We are sorry to hear about your experience. We actually do send pre-paid shipping labels for returning damaged parts if our warehouse wants them back. We apologize for any inconvenience and have sent you a direct message.”
"The part I ordered, ultimately, was perfect and just what I needed. It came in a timely fashion but the link to track my package didn’t work. My email to customer service regarding the link went unanswered. Finding the part on the website was difficult and I did not find the site user friendly. So, overall 3 stars, but if I was rating the part only it would have been 5 stars. "
“Thank you for your review. We appreciate your feedback. We are sorry to hear that you had trouble with the site and with the tracking link. We are actually aware of the issue of the USPS tracking links listed as FedEx instead of USPS, and have deployed a fix for it, but you can also search for the tracking number to find the correct information. ”
"Good customer service. Gave the model of the iron and they matched the recommended replacement chord. It would great to have a tutorial video but I took pics of everything I disconnected so I could reconnect correctly. I was nervous and I replaced the without difficulty. Very happy that I didn't have purchase another expensive iron. "
“Thank you for your review! We're glad to hear we could help you with your repair and appreciate your taking the time to leave us feedback. ”
"Shipping is to expensive and last order it take over a month to get the parts.
With no up dated email."
“Thank you for your review. We appreciate your feedback. We are sorry to hear about your experience and have sent you a direct message. ”
"I ordered a simple part, for a common weed trimmer, and it took them 4 months to ship it...with a delivery time of 5 weeks. This is ridiculous."
“Thank you for your review. We appreciate your feedback. We are sorry to hear about your experience and have sent you a direct message. ”
"Easy to order and they usually have everything I need."
“Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback. ”
"This took so long to be delivered that I thought it wasn’t coming and already threw away my juicer. Horrible. "
“Thank you for your review. We appreciate your feedback. We are sorry to hear about your experience and have sent you a direct message. ”
"I received what I ordered on time, and the parts fit and worked perfectly."
“Thank you for your review! We're glad to hear we could help you with your repair and appreciate your taking the time to leave us feedback. ”
"will order again for quality part replacement"
“Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback. ”
"I ordered parts in November 2023, they flagged 2 parts as being on "Back Order". How many times from November to March did I get a follow up on the order? That I wasn't forgotten about? NONE, ZERO ... oh but don't worry they billed my credit card within days of placing the order, I guess billing is something they EXCEL at."
“Thank you for your review. We appreciate your feedback. We apologize that you were not sent updates on your order as we used to send follow up e-mails once per month. We are working on getting this service restored for the benefit of our customers. We appreciate your taking the time to leave us the review.”
"My plastic top to my food processor cracked and pieces broke off— wasn’t able to superglue it back together. Luckily the broken part had the part number clearly printed on it so I didn’t need to hunt for a manual or go online to find what I need. Very easy to sign up and order my part. It took a few weeks to arrive but it worked perfectly and was cheaper than tossing a perfectly good food processor, which I would have had to do if I couldn’t find this replacement part. I was very impressed! Came carefully packed and protected too. "
“Thank you for your review! We're glad to hear we could help you with your repair and appreciate your taking the time to leave us feedback. ”
"Parts were exactly what I needed with a good price and quality and the repair was very easy. The old blower runs great now!"
“Thank you for your review! That's great to hear and we are glad we could help you with your repair. We appreciate your taking the time to leave us feedback.”
"Ordered and paid for a part 6 months ago. I never recieved it."
“Thank you for your review. We appreciate your feedback. We are sorry to hear about your experience and have sent you a direct message. ”
"According to your app I needed a 5140128-39 for my Dewalt DCV581H.
I ordered three of them and it is not right.
the stud holes on these are 1-1/4” apart and the part I need is 1-3/4” apart. So which one do I actually Need.
How do I get the right ones.
Actually the list shows two parts for this vacuum. A 5140128-63 for the left housing and the one I ordered for the right housing. But in actuality they are both identical on the vacuum I have.
Might want to correct you parts list.
Also neither one of these part numbers is correct. I have tried them both on my vacuum and neither one worked.
"
“Thank you for your review. We appreciate your feedback. We are sorry to hear that the parts did not fit. We receive our parts lists directly from the manufacturer as to guarantee the parts will fit a particular model. We have double checked our parts lists for your model against the ones on DeWalt's official parts website and they confirm the same information that we have so it is possible you received a mislabeled or defective part. We have sent you a private message. ”
A rep from eReplacementParts.com, PartSelectAM, has responded:
“Thank you for your review! That's great to hear and we are glad we could help you with your repair. We appreciate your taking the time to leave us feedback.”