ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.45/5
Chance of future purchase:
3.45/5
Shipping & packaging:
3.47/5
Customer service:
3.23/5
Return/Replacement policy:
2.55/5
Featured Review


5/5

2023-10-12

Trimmer Parts

"I found the parts I needed on your site and Ordered Them. The parts arrived in a very timely manner and were Exactly What I Needed. Thank You."

Detailed Review Benchmark + -
Pricing of products and services
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2023-10-12

Excellent

"They helped me to find the exact part to replace and it was great. Fast delivery and works perfectly "


5/5

2023-10-11

Professionalism At it's Best

"I would just like to congratulate ereplacements, but mainly Cody, for providing me with exemplary customer service!
I live in Australia, and had to return an item, and as you know, it takes a good while for these processes to come about ,but I was always at ease, because of Cody's competence and knowledge of his job, and constant updates assuring me of the processes at hand. Cody is definitely an asset to the company.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

2/5

2023-10-11

Broken gauge glass

"Gauge was shipped in an envelope. The envelope did have a thin layer of bubble but it did not protect the glass from impact damage. Needle was also bent and would not rotate. "


5/5

2023-10-11

Fault Isolation

"Easy to use on line troubleshooting techniques via probability of part causing failure."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

3/5

2023-10-11

Bad information

"After contacting the technical support person at Campbell Hausfeld, I was told the horrible clanking noise my compressor was making was caused by a defective compressor pump. I ordered and received the new pump and proceeded to make repairs. To my surprise, I discovered the flywheel was loose and had almost come off of the pump. I placed the flywheel in its accurate location and tightened the attaching bolt and after restarting the compressor the noise was gone. Now, I am debating whether I should keep or return the pump which is still in the shipping carton or keep it in the event the noise should return."

Detailed Review Benchmark + -
Pricing of products and services

1/5

2023-10-10

Arrived broken, no response

"My replacement stoneware arrived broken. I immediately sent an email with a picture of it asking for a refund and have not received a response."


5/5

2023-10-10

I always get what I need!

"Website easy to navigate. Easy to find what I need. Good price, prompt shipment. Many companies do not ship to PR for some mysterious reason?? We have the same $ and payments methods and shipment companies than mainland USA. I am very happy doing business with eReplacemtentParts! keep up the good work!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2023-10-10

The part I needed!

"I accidentally dropped my leaf blower and the plastic part that covered the fan blades broke. I found this company and they had the part I needed. It shipped quickly and snapped right on. So easy. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2023-10-10

Historical Comparision

"Through my many years of life I dealt with many types of parts stores and facilities and for the most part, though not always, the experience was frustrating and challenging. It is not necessary to go into all the details of these experiences, since I believe everyone at one time, or another has been through them. With ereplacementparts the entire experience was very refreshing. It was very easy to locate the item(s) I needed, provide pay/shipping info and move though the checkout process and closure very quickly. There was upfront knowledge of what was in stock and not, how long it would take for shipping what the return policies were and I was informed of the status all along the way and never had to do any follow-up checking. Also of great value is the tutorial and how-to videos that are made available for part installations. I was very pleased with the entire experience and would highly recommend. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2023-10-07

Fast and efficient.

"Very fast service and efficient. When there was going to be a slight delay, they contacted me to let me know. That was very thoughtful of them. Product arrive properly packaged and intact. Product was same OEM quality I expected. Fit and finish were perfect. Great service."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2023-10-05

Replacement parts are a perfect fit!

"I have had this grill for 6 years and is still in very good shape, the parts were a perfect fit. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2023-10-05

Awful customer service

"I ordered 2 choke levers for a Husqvarna Weedwacker. I have received several e-mails saying the part was hard to get. Last week I received a package and was very excited to finally get the parts.
When I opened the package there wet 2 different parts in sealed bags. Neither was what I ordered. I received part # 544025801�.I have no idea what either of these are. Certainly not choke levers I ordered. Both parts are still in the original sealed bags. You were quick to charge my account, but extremely slow to send me wrong parts. I Will be happy to return these for a full refund. Just let me know where to send them. You have my information.
"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2023-10-05

Pan Head Torx 1/4-20x .750 screws

"I needed to wait a little longer due to supply chain issues, but e-replacement parts.com came through with the screws. Definitely worth having the confidence that they would follow through and secure the parts! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2023-10-04

The vacuum hose is perfect

"
I work at a Safeway grocery store in Northern California, where we get heavy snow in winter. The road sand and salt in the breezeways has destroyed countless vaccum cleaners. I found a Hoover Commercial CH53005 Task Vac Lightweight in great condition for a very reasonable price. It has been performing great, but I occasionally have to unplug the upper hose when someone **** up a cloth sanitizing wipe.
To avoid any delays, I purchased an alternate hose from eReplacementparts.com, to switch out the hose, so I can unplug it carefully without time constraints. This has been very helpful.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process