"Need a special part? They have it and make it easy to find. And they are fast on delivery. An excellent company."
"I was sent a part that did work with my Mr. Coffee. The shipping was very high for a plastic piece. To send it back wasn't worth it.
The number below was on the receipt that came with the brew basket. that's all I have for a invoice. I must have deleted the email. I wasn't happy not getting the right part. they don't even have it I was told by phone."
"Fed Ex delivered my package to another address and was no help in resolving their mistake. I called eReplacementparts.com and the issue was fixed in just a few minutes. Awesome company!"
“Thank you for your review! We appreciate your taking the time to leave us feedback.”
"Has diagrams of tool models that make it easy to find the correct part(s). Has OEM parts. Customer service is very friendly and helpful. Repair videos are available on the website. Customer repair tips and techniques are also available. I have purchased parts several times and this is the first place that I come whenever I needa part."
“Thank you for your review! We're glad to hear we could help you and that you found our videos useful. We appreciate your taking the time to leave us feedback. ”
"I ordered my parts and nowhere on the website did it say anything about 12 business days for processing and shipping. The website says will be shipped in 2 to 3 days. I waited over a month and the parts never got shipped and all you guys could do is make up excuses for why they were not shipped yet. I canceled the order and ordered off another site and received my parts in 3 days. I will never use ereplacementparts.com ever again. Worst customer service I have ever had to deal with and the lies that I was told about the part being on backorder when several other sites had them available. Do better."
“Thank you for your review. We appreciate your feedback. We are sorry to hear about your experience ”
"Great servive very professional people to work with!"
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Thank you for your review! That's great to hear and we appreciate your business.
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"I received the wrong part and am waiting on the correct one. The claims department started a review with the warehouse department. I have sent pictures of wrong part ,they know the part that I ordered but still need an investigation. Now they want me to ship wrong part .I just want the parts that I ordered and paid for .
Audie Latham"
“Thank you for your review. We appreciate your feedback. We are sorry to hear about your experience and have sent you a direct message. ”
"Easily found new OEM axles and nylon washers for my Horizon EX-79-02 elliptical. I'll definitely use eReplacementParts.com again in the future."
“Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback. ”
"Still don’t have part. Have not heard back "
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Thank you for your review. We appreciate your feedback. We are sorry to hear about your experience and have sent you a direct message.
”
"I ordered a part for my lawn tractor but unfortunately it was the wrong one. The part came super-fast and when I spoke to a rep about the return, she was very helpful and sent me a return label and shipping label. Unfortunately, I haven't received credit for it yet. The returned part was received by them on April 23rd and today is May 5th. I think 13 days and counting is an unreasonable length of time to issue a credit. I'm hoping to have the credit issued soon. "
“Thank you for your review! We appreciate your taking the time to leave us feedback. I sent you a direct message. ”
"Great experience and knowledge on parts. Gave me options and suggestions on how to do the job right! I got everything I needed and all the parts fit perfect Thanks again Guys will definitely do business again!"
“Thank you for your review! That's great to hear and we appreciate your business.”
"The website was extremely easy and the items were accurately described. The items were reasonably priced and arrived well before advertised."
“Thank you for your review! We appreciate your taking the time to leave us feedback.”
"Ordered handle assembly 30 bucks for my Cordless super hawg and then it was back ordered 3 months and you guys don’t say anything when purchasing… then it finally shows up and it’s a different handle then what my tool needs… took the tool apart only to find out it won’t work so I put it back together with old parts and now the drill doesn’t work so I have to send it in to Milwaukee and dang near pay same price for a new drill when a 30 dollar part should of fixed it… overall a terrible experience."
“Thank you for your review. We appreciate your feedback. We are sorry to hear about your experience and have sent you a direct message. ”
"Fit perfect on my customer’s Husqvarna mower "
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Thank you for your review! That's great to hear and we appreciate your feedback.
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"The bearings on the spindle on my mower bit the dust along with the housing. I was able to order all the parts I needed to make the repairs myself saving me hundreds of dollars."
“Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback. ”
"I never received my order, I cannot get in contact with anyone except a robot that gives me unusable information. You can send an email to ****@**** but you just get an automatic response with links that are not relevant for my case.
I placed my order 11th February 2024, the order was supposedly shipped 16th April 2024.
The order shipped after more than 2 months and now the parcel is just gone missing somewhere, and there is no one you can contact.
Do not shop here, it seems to be a scam."
“Thank you for your review. We appreciate your feedback. We are sorry to hear about your experience and have sent you a direct message. ”
A rep from eReplacementParts.com, PartSelectAM, has responded:
“Thank you for your review. We appreciate your feedback. We are sorry to hear about your experience and have sent you a direct message. ”