"Tried returning and no one gets back to you "
"We ordered a 10x12 rug, matching runner and pad. Shipping was free and we had the products within two days. Today my wife finished polishing the floor and we put the carpet down. The pad required trimming because it was slightly larger than the 10x12 carpet. That was the only issue. The rug and runner are beautiful and we are very pleased. I have to admit I was leery of the low price and expected the worst until the order arrived quickly and we saw the qualify. Thank you."
"Good quality rug, colors as shown, prompt shipment"
"I was very pleased with quality, price & delivery. I will buy again!!"
"The ordering was easy, a glitch happened due to an address mistake, 2 days went by and now we have our perfect rug and backing proudly displayed in our living room. My panic was easily stopped by a friendly, and calm Veluz, who assured me all would work out and within 24 hours it did. Fed Ex also were so accommodating through the whole process.
The rug is gorgeous quality, the color I dreamed of, and a dream on bare feet!
I recommend this company to ANYONE!
Thank you for the moment but I’ll be back very soon!"
"Great rugs for both my daughter’s rooms. Quality and colors worked out nicely."
"Wonderful customer service, I am not that good at computers so therefore I did not know how to cancel the rug I just ordered, and replace it with the rug that I wanted. I called them they did it all for me on their computer. It was wonderful to get a human voice, that was so caring and kind and handled everything for me. Besides their wonderful customer service their shipping was also excellent. I love the rug so much I called back and ordered another one. I love when they have a phone number that you can call and get a human voice.Great job"
"Easy selection, easy checkout, and the rug looks fabulous in the room."
"I have bought several groups of rugs from this seller through the years. The quality has always been higher than the price. I've never returned one or been less than highly pleased. I have two large boxer dogs that aren't as house broken as they should be. At times have dragged a carpet out to the driveway, hit it with the hose, shampooed it, left it for several days to dry, and it still looks fine. They ship very quickly, no waiting for weeks. Have never needed to contact customer service."
"Found a beautiful outdoor rug for my deck at a terrific price. Looked just like the pictures when I received it. Quality excellent as well."
"Beautiful rug, fantastic service, incredibly fast delivery. This will be my “go to “ for all my rug purchases!"
"easy to order, fast to arrive, and excellent product for the money"
"Rug matches colors in living area. Very satisfied."
"Very Good. Easy to order. Received it fast. Beautiful pattern, color and nice pile. It was rolled extremely tight. Hard to get the wrapping off.
The only thing. I can't get rid of the creases, and won't lay flat. I'm giving it another week them calling CS. "
"Recently visited my brother in an another city and admired this rug. Decided to check it out and it was on sale so I ordered it. It came super fast.
The colors are beautiful and it's well made. Looks great in my family room."
"Mary was very kind and considerate in helping me..
I ordered the wrong sized rug and needed to replace and reorder it in a smaller sized rug in the same pattern, the "Kensington". I do very much appreciate her help and assistance with this matter, her customer service was great!
BTW, The rug is gorgeous, I it. Judith Skifton "