"Tried returning and no one gets back to you "
"Everything about this company has been spot on..from rug selection to delivery has been top notch. "
"My new Isabella rugs for the living room and dining room are absolutely beautiful and exactly as described in the pictures on the website. I couldn’t be happier. They arrived so fast, and were easy to lay out. I’ve gotten nothing but compliments from family and visitors.
After ordering a couple smaller rugs, I got them home and realized that they were not the color that I wanted in those rooms. They were beautiful rugs, but the mistake was mine. Making the return was super easy. I spoke with a customer service rep and they were knowledgeable and helpful with the return process. Easy FedEx drop off with no charge to me."
"The website was easy to maneuver the tracking was scheduled in package arrived right on time thank you "
"Was pleased with the rug it came very quiçklyvery pleased with the color. I have not received the lusrge area rug yet hoping the colors compliment each other. "
"Very good quality rug. It’s very soft. "
"Arrived timely. Item seems to be good quality "
"Hope delivery is good and on time as promised!"
"Beautiful runner rug. Super fast shipping. Great price!"
"I ordered 3 rugs. Two of the rugs were perfect. The third rug came and had a strange odor. They are identical rugs but different sizes. I worked with customer service and they immediately shipped out a replacement. The new rug arrived with the same issue. I am certain it's the lot of just these rugs as the other two are amazing.
The customer service rep was so responsive. She sent labels and I am able to send it right back.
This just doesn't happen anymore. Needless to say, I will be in search of another complimentary rug from E-rugs. I know they don't manufacture the rug and I am certain I will find another that will work.
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"Always positive with questions, concerns and resolution."
"I needed to do an exchange & they were great to work with."
"I’ve been purchasing rugs from you for quite a while and I’m always impressed with the quality the price and the super fast shipping!"
"This is the 4th area rug we have ordered from here. The website is easy to navigate and narrow down what type of rug, color, price range, pile etc. you are searching for. The rugs have arrived well packaged and in a timely manner. We keep coming back here for additional rugs because we have loved the ease of finding what we are looking for, quality and price. I have recommended this website to many friends looking for area rugs."
"This was my third time buying from esale rugs in the last 6 years and I wasn’t disappointed. The quality is still fantastic and it arrived on time. I recommend them to anyone looking for exceptional quality in an economically priced rug. It looks as good in person as it does online. "
"Super fast shipping and good quality, this is the second time I’ve ordered with esale rugs and I’m still happy with my experience! "