"This seller is not trustworthy. They will ignore your emails and shirk the responsibility when the product wouldn't arrive to your address.
No refund. Ignoring emails and calls. Don't recommend you buying any products from them.
"
"Paid and never received the item and they provide zero customer service. "
"Our company placed an order on 08/14/20 for a Colorq refill reagent pak. Earlier this month I reached out to find out the status of the order as we never received a notification it was shipped. A response was given with a tracking number and shipping address (which was correct). When I checked the tracking number it shows that the order was picked up from the post office, but we did not pick it up. I contacted eseasongear requesting who was the person on file that picked it up as it was not picked up by us. They initially responded with a description of the package and to check again, I persisted we didn't pick it up and they responded just to check with our local post office. We did and the package was held at the post office for over a month before being picked up by another company and therefore considered lost as no other information was given to us. I requested another be sent and they told me to contact paypal for help. I've contacted paypal and now eseasongear is only giving the tracking number and no other help. I have to go through paypal to get a refund with very little help or response from this vendor. We will no longer do business with them due to their poor customer service (their email response pasted below).
The order is protected by PayPal policy, please contact PayPal for help.
Sorry for the problem.
Regards,
eSeasonGear
www.eseasongear.com
www.eseasongear.com/usin.html
"
"I ordered a PH Meter, Electrode and Batteries. Payed of CC on July 2018. Now Sept. 2018 and nothing has arrived at the shipping location. I need the order sense I will be going back to my base Country in 4 days. They have not answered the Phone or my E-mail. Not a reliable company. I am going to contact my CC company and the B.B.B. .
if no call from them with GOOD News by tomarrow.
"
"Located eSeasonGear online as a reseller of AquaCal pool chillers. Texted a few times and called them once. We settled on a final price delivered, no tax. Ordered via PayPal using my credit card. The next day the unit was delivered to home ! Seems that although AquaCal is Florida based, they have a warehouse in Arizona in the city I live in. Everything about working wit eSeasonGear was timely and professional. "
"I purchased the AutoPilot DN2 Salt Chlorine Generator (NANO 220V) - arrived quickly (exactly as expected) with clear communication from the seller with regards to tracking. Pool maintenance has never been easier - helps with excellent water quality. No regrets, highly recommend!"
"Cautionary advice. I paid for priority shipping for $3.99 extra. I noticed on the tracking e-mail that it was being sent as first-class/regular mail. Contacted customer support and they replied quickly advising it was a mistake and they would refund the money, which they have done already. Good responsiveness.
If I hadn't contacted them, would they have caught this? Is this a purposeful mistake? Verify everything about your order with this company."
"I ordered a VibraLITE MINI 12 alarm watch. They had the best price on the internet $35.99 and free shipping. The watch was carefully and beautifully packaged and it's brand new, not used or broken like some of the other reviews here have stated. The only issue I had with eSeasonGear is that they never answered or returned my phone call when I became worried that it wasn't going to arrive (it arrived the next day). It appears to have been the fault of USPS and not eSeasonGear that the shipping took 12 days from Georgia to Florida. It should have taken 5 - 7 days at the most since they shipped it the day after I ordered it. Again, it's not the company's fault, because they processed and shipped it immediately including a tracking number. I am happy with the product and the price. "
"I ordered hot tub water testing reagents. The shipping was fast and I really appreciated that the website explained about how each reagent has it's own efficacy time. I had ordered reagents from other businesses that didn't work, and they had no explanation as to why. Now I know that the Calcium Hardness reagent expires in just a few months so I need to watch for expiration date. I'll definitely buy from here again the next time I run out."
"I ordered a Milwaukee Refractometer from eSeasonGear on a Tuesday afternoon. I really needed it by Saturday to do some research work. I emailed them and asked if it would be there by the weekend and within a half hour I had a response of yes. I received it on Thursday. Needless to say I was extremely pleased. Great customer service and outstanding shipping. I will order from them again in the future. Great Job!"
"I ordered a milwaukee co2 regulator. I received it, broken. I ´am trying to solve this issue but seasongear don't answerd to my call and email. This is very bad."
"I ordered a Vibralite watch for my daughter. But instead of using the address I provided on the order form or the current address on my Paypal account, eSeasonGear sent it to my old address, all the way on the other side of the country. I paid $3.99 for expedited shipping and now it has been over a week! Why on earth wouldn't they contact me if there was a discrepancy with the address?!
When I contacted eSeasonGear about the wrong address, I got very short responses. They never offered to fix anything. These people do not care about you or your business. They have low prices because they have the worst customer service on the net!! Don't waste your money or your time. Find another store!"
"waited 2 weeks for some o rings for an auto doser paid in full and paid for 2-3 days shipping that was on the 15 now the 29th and been sending emails and phone calls to answering machines but no reply paypal told me i was on my own so don't expect them to help in the case. I would be very skeptical of this place. I see everyone has good stuff to say but my experience with them has been a lose of money and time. I would go somewhere else if you need it quick or if you don't have the money to lose. The customer support is not here :( . L. Read from MI
*****UPDATE************
please remove the negative feed backs and we will send the items and refund accordingly.
Regards,
eSeasonGear
********************************************
That was there response Does this sound like a place to do business or holding your money/product?
You can find out with your money I am done with them!!!! "
"I would highly recommend dealing with eSeasonGear very fast shipping and incredible prices, i ordered a PH pen that was $40.00 cheaper then locally, I live in BC, Canada and it only took 9 days for shipping. I will forsure be doing business in the future with eSeasonGear they are awesome to deal with and incredible pricing.
Keep up the great work and sweet deals eSeasonGear i will be recommending you to everyone i know.
Thanks Again,
Sheldon
BC, Canada"
"Excellent service and super fast shipping. I would order from this company anytime!"