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Verified
1/5

2012-09-21

"I ordered 4 items from espares which were all listed as in stock. After several weeks of waiting, I received a response stating that I needed to pay higher shipping as I am in Europe. After 4 weeks of waiting they finally shipped the parts. Two weeks later I received a notification that my returned items were received at their warehouse (wha?). It looks like their freight forwarder didn't include the correct paperwork. Now, 6 weeks later, I am moving out of my house and will lose my deposit in one week. Their regular freight forwarder is unable to commit to espares is completely unwilling to use any other shipping company who is able to deliver within this timeframe. They are perfectly happy to watch my money walk out the door, which is what is happening.

Extremely poor performance - I only wish there was a 0-star option
"

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