"Very friendly over the phone, and great customer service."

"Everything arrived PERFECT :) I will do more buisness with your company. I am very please with your service OUTSTANDING !!!!! Shipping time was Timely."

"I have just started receiving spam on a unique email address I gave to superbiiz. Which means they are either selling my info or their server has been compromised. Either way, this is not a company to trust, stay away."

"I suppose safety is important, but I lost track of the one email you guys sent me warning me about my address not matching... I may never have seen it. I appreciate the warning all the same and dealt with like 7 other companies where I ordered different parts from and they didn't ask about this... so are you the future of this industry? Or is this a waste of yours and my time..... idk good day."

"Ordered on Tuesday, came on Friday. Just as ordered and t worked. "

"The prices on some products are the lowest that any website has to offer which is nice. I had some problems with my credit card and the customer service was very nice and there was very little waiting time. The processing takes a LONG time though, if you need the products in a timely manner Amazon or Newegg are probably your go-tos. Overall I'm pretty satisfied, the one thing they could improve on is their processing times."

"EDIT: Answer this though. Why did you make me spend money to send it to you only for that result? That is a poor decision on your part. I am sorry but I will be shopping more with companies like Amazon where they put customers first.

If I were a new buyer checking this site out, I would look elsewhere.

______________________________________

Absolutely TERRIBLE service.

- First of all, they took forever to respond to emails.
- Second, I sent my GTX 970 back for a refund after a customer representative TOLD ME TO (I was outside of the 30 day return, so I was really happy they said it was ok!). Shipped the package with my own money, they received it, waited 5 days, and told me that it could NOT be refunded and they would send it back to me.

Are you serious? Why would a customer service employee TELL ME TO SEND IT BACK and then neglect the refund?

Never dealing with this company again and definitely telling anyone in need of parts to search elsewhere.

You've just lost some business, congrats!"

"Provided incorrect billing address and their customer support team promptly helped me fix the problem. Very satisfied. Shipping was very fast, and free. I got my product tax-free and the lowest price on the market as well. 5 stars."

"I am currently living out of state for work, so I have a temporary shipping address that is different than my billing address - this lead to some confusion in the billing process. I spoke with customer service to try to fix the problem and not only did they work with me fix it, they took the initiative to set up a conference call that added the bank to the conversation to resolve the problems. I was expecting a small headache out of this, but instead I had a great experience with customer support rep, Vivian, and I am now just eagerly awaiting my parts.
It's rare I write reviews for things, but the customer support really impressed me. "

"I got my billing/shipping issue fixed fast and the product was delivered very fast and in good shape."

"Very nice and competent customer service! Great prices too!"

"While my order has not arrived yet, I would like to do a review just to appreciate the excellent customer service I received. Due to an issue with my billing address my initial order could not ship. I was directed to customer service to solve my problem and was quickly given clear instructions on what I would have to do to fix the issue. While it was a bit of a hassle, I was required to make changes to improve payment security and I can understand the business's need to be careful while handling orders in that regard. Call hold times were sometimes long but this was more the fault of my bank than SuperBiiz. Every time I called (or at least nearly every time) I ended up on the phone with the same person which made solving the issue much easier. Customer service was very patient and friendly throughout the process. The only reason I won't give five stars is because other stores offer better shipping options and the item I purchased was available cheaper from some other resellers with physical (though personally inaccessible) locations. Even so, the shipping was free and the price was still good, so I am definitely willing to do business with them again."

"TERRIBLE service. They took money and NEGLECTED to send the item. NEVER AGAIN!!"

"Excellent service! Called promptly to alert me a mismatch in address and was wished a happy birthday!
The reason for my low likelyhood in shopping superbiiz again is mainly due to my amazon prime membership. I purchased my motherboard from you because they were out of stock.
Still, I would recommend you to a friend unsure of the name."

"Not a fan of how they handle RMA's, they have too many limitations and restrictions once the item has been open. For example, I needed to return something that didn't work with my computer and they don't allow returns once the box has been open or exchanges for a different item(s) and give you a hard time and force you to either keep the item or asses restocking horrendous fees - Who does that? I don't think ill ever shop with these guys again just wish I bought that Item from Amazon as they are all about customer appreciation not the other way around."