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Verified
5/5

2010-04-02

"Great product, great service, fast shipping. It's been a year now since I have order from them and i still using the product. Excellent 5 out 5!"

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Verified
1/5

2010-04-02

"Ordered xbox 360 chrome case combo package on march 29. Other than receiving an order confirmation I never received a single email. It took three emails to get a reply from these guys. Finally on April 2nd I get an email from them saying the order is back ordered. Why it took them this long to tell me is beyond me. I will never purchase from these guys again. My advice is if you want timely service to look elsewhere.

After extreme mods response:
I checked my email everyday including my spam folder. I did not receive a single email and it was not until April the 2nd that my order was canceled before I even replied. Of course I was growing angry but not once did I threaten or used any vulgarity. Just heed my advice and do not shop there. Terrible service end of story.
"

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Verified
4/5

2010-02-26

"i'm getting quit mad with this site. it said that the XCM Wireless Controller Case-Black-New D-Pad- for Xbox 360 was in stock almost been a week only got my invoice from them, no order conformation code, no tracing code. cannot get ahold of them.
Edit they fixed it and responded to my email in a day all is fixed and is on its way.
"

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Verified
1/5

2010-02-16

"As advertised on their site order processing can take 3 business days. I am still waiting on my order after 10 business days now. I paid a premium for shipping and have not even received a shipping update email.Their site simply states its processing. I sent them an email and they informed me it was on back-order. If the site states in stock and i place an order and pay extra shipping (console source only charges 4.95 and I paid over 15 per item through extreme mods) I expect premium service as anyone should.
I have since canceled my order and went to console source. Extreme mods took a day to reply with my cancellation. All is settled now.
"

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Verified
1/5

2010-02-02

"Regretfully this could have been a much better experience. My son picked out a mod case that he wanted for Christmas. While the case was shipped quickly it was damaged. The box it arrived in showed no signs of damage. I have e-mailed them several times with no response from them about replacement. I guess the almost $100 I spent on the case was not enough to purchase one from this company that was not damaged. I am very disappointed and I would not suggest purchasing from them."

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Verified
5/5

2009-12-12

"While this store is not the cheapest for console mods/accessories, you get what you pay in terms of service. Order processing and shipping was very fast, and the XCM Cross Battle Adapter I bought works great. Extreme-mods is a (relatively) local business, and I always prefer to support such operations. As such, I will definitely shop here again."

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Verified
5/5

2009-03-23

"I have had good experiences with the few orders I have made here. The products arrived as advertised and the prices were good. I think the shipping times were good as well, usually shipped within 3 days of ordering. The customer service is good and trustworthy and willing to help with install issues. I will continue to shop here in the future."

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Verified
5/5

2009-03-10

"Vary Friendy vary professinal and a wounderful place to do busniess with! Prices are great!! Shipping is vary fast! I have never thought a traction could go so well!! Vary helpful I would do busniess again, and Agian!!"

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Verified
5/5

2008-11-21

"Shipped next day (emailed me a tracking number), arrived a couple of days later - included a nice thank-you letter and a little bonus gift, as well as a quality tool to install the mod, which was not promised on the website. I ordered an XCM 360 controller shell, and it installed fine, and is nicer than I expected."

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5/5

2008-08-27

"I Order Some Custom Controller For This Website And I Am Very Preased With My Order Status Of Far... I Am Still Waiting To Recieve It!"

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Verified
5/5

2008-08-10

"What excellent customer service they have. I contact them regarding a shipping miscalculation, they responded and had it fixed by the next day. Placed order, items were shipped fast and received in great conditions. Great store, with great people."

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3/5

2006-12-09

"In the end everything was resolved and the return was honored.....all good here"

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Verified
5/5

2006-08-08

"I ordered an Xecuter 3 Solderless modchip from eXtreme-Mods on the 23rd of July. Due to a shipping problem, the order was delayed, but eXtreme-Mods was quick to correct the situation. I am extremely satisfied with their level of service and will definitely be returning for any console modding needs."

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Overall customer service
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Verified
5/5

2006-07-25

"Purchased a Xecuter 3 Solderless combo on Friday 7/14/06, Had the procuct in hand by Wednesday 7/19/06. Great site! Definetly worth repeat business. Very professional, easy site to order from. Wide selection. Good Prices. Great shipping! Great site!"

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Verified
5/5

2006-02-08

"I placed an order with extreme-mods for 3 X2.6 chips. The order was placed on 2/3/06, which was a Friday. I promptly received the chips on 2/8/06 with just standard shipping. A short delay happend because I ordered on the weekend. This is my first order with this company and I am very satisfied. I hope to do business with them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Overall customer service
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Customer service being trustworthy
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Customer service being knowledgeable
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Customer service resolving problems
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Customer service making decisions on their own
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Customer service being easy to reach
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Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability