"just what we needed, but for something that weights an ounce or two why does it take 10 days to deliver? Stuff it in an envelope and drop in the mail."
"Etrailer used to be my go-to source for trailer equipment, parts, and accessories. However, my recent experience has left me thoroughly frustrated and disappointed. I purchased a Demco Coupler, and when it arrived, the condition of the coupler was appalling. The lack of proper packaging left it looking almost used, which was completely unacceptable. I submitted a review expressing my concerns, and while they promptly sent a replacement, things only went downhill from there.
Upon receiving the replacement, the installation was a nightmare. The coupler didn’t fit properly, which I suspect is due to poor build quality. I immediately reached out to Etrailer via email to address the issue, but to my utter frustration, I have yet to receive any response or resolution. This level of service is completely unprofessional, and it’s clear that Etrailer no longer values its customers."
"Trailer wire harness was labeled to fit 2021 but doesn’t fit. On the box says for 2018. You’re web site when supplied with my vehicle information brought up the incorrect item. You need to fix your search tool"
"Loaded my cart, entered payment info. (Credit card) and shipping address. Hit send and got an email stating etrailer had a security issue and I had to call them.
Called but they would not explain except there was some computer issue with security. Demanded I use Pay Pal only. I don't have a PP account. My CC has no issues, credit score 870. Just kept repeating, "...there is nothing we can do..." They admitted they would have taken my order over the phone if I called in initially but not now. Made no sense. I will buy from Tweey's from now on. No problems there at all. Great customer service. Great online purchase experience. Same CC used."
"Etrailer is a great company to deal with . They usually have the parts I need and the shipping is always fast. Their website is user friendly and I can quickly find what I need. The items are packaged well so they do not get damaged in shipping. Will order from them again when I need trailer parts"
"Same quality service I always get from etrailer. Quality equipment, perfect fit, excellent timing."
"Stopped using you for hitches.. got the hitch from U-Haul . You had a better price on the OEM lights.. paid the shipping, took way to long to deliver.. I did use your video to install hitch..Happy New Year!"
"When I got my order parts had been thrown in a box and the parts had bounced around and partially opened and punched thru the box. Worst packaging ever. Heavy powder coat damaged everywhere and plastic cover on hand cranks destroyed. Customer service responded on a Sunday, and apologized. She asked if I wanted to ship it back for refund or replacement. To save all further hassle I asked for her to send me new handles, money for paint and a promise to package further kits in a safe and thoughtful manner to avoid others from disappointment. She agreed and shipped me new handles and credited my card for $28 for paint. The jacks were built very well and were made in USA! Bonus! Great customer service."
"Great look and really EASY no drill installation. This was thanks to the etrailer YouTube installation video for the 2023 pro master install. So easy! And I can finally get in and out of the van easy breezy! "
"I bought this suspension, hoping to build a light weight pod trailer to tow behind a touring motorcycle. The suspension is WELL MADE, however it has a far greater load capacity than anything I would tow behind a motorcycle I am not one to return things, so I will just add this to my shop for a future project.
I am seeking similar suspension that will give a soft ride to a trailer with a total load of perhaps 250 lb. or so. This suspension is awesome, but FAR TOO STIFF for my needs."
"I am very satisfied with the water blade ordered from e-trailer. The product shipped as promised and arrived in perfect condition. I used it promptly and was satisfied with the results on my motorhome. It made washing and drying it much faster than with towels.
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"Easy to purchase. Website told me what chains would fit my vehicle. The many installation videos were spot on!"
"Great equipment, fantastic instructions and incredible communication."
"Bolt fish wires tangled, had to make my own!"
"It was very easy to find a compatible hitch for my 2024 Subaru Crosstrek. The hitch and related parts were well packaged and arrived in good condition. The installation video was informative, and the hitch and wiring harness fit up perfectly."