ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.97/5
Chance of future purchase:
4.03/5
Shipping & packaging:
3.98/5
Customer service:
3.81/5
Return/Replacement policy:
3.75/5

Verified
5/5

2024-11-04

etrailer is the best

"I never have a bad experience with etrailer. the website is good and easy to use and the shipping is only ontime."


Verified
5/5

2024-11-04

I was very satisfied with the trailer hitch, especially for the price with free shipping.

"Excellent experience overall "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2024-11-04

Good product

"Day late shipping Good product "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
3/5

2024-11-04

Website good. Using Postal Service as your Delivery Choice Not

"Website works fine got the product I ordered. Just don't use US postal service. It shouldn't take 2 and 1/2 weeks to get your product"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-11-04

Good quality jacks

"I have bought two trailer jacks from Etrailer. They are good quality and work great. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-11-04

Perfect.

"Came on time, exactly what I needed."


Verified
5/5

2024-11-04

Trailer Hitch & Bike Rack

"I was very satisfied with my experience. I purchased a hitch and bike rack for our van. I had some unexpected changes and need to return both items. The customer service was excellent. I will purchase from erailer again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-11-03

"It was an amazing purchase experience!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-11-03

Excellent service, great products!

"I ordered some skid wheels and the box was damaged during shipment. Not knowing if any parts were lost in transit, eTrailer promptly shipped another set along with a return label for the first set. It doesn't get much better than that!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-11-03

The best knowledge and products

"I highly recommend etrailer for both technical advice and for a wide variety of products. I have ordered everything from inner axle seals to bicycle racks and have always been completely satisfied with their advice, their products, and their shipping."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
4/5

2024-11-03

Hitch parts

"Very good experience. Fast delivery "


Verified
5/5

2024-11-03

Good ceiling fan/product

"Thanks for the quick shipping, etc"


Verified
2/5

2024-11-02

Disappointed

"I was really excited to install the ZCI system harness on my 2019 Tesla Model 3 but unfortunately it did not work correctly even though it is supposed to work on that model car. I tested the vehicle's tail light wires as directed and what I found did not correspond to any of the configurations described in the instructions. I called eTrailer tech support and got put on endless hold and eventually had to hang up. I tried the 3-wire installation but the tail lights stayed on continuously. Contacted etrailer via email and they recommended trying the 2-wire installation. Did that, but the tail lights still stayed on continuously making the brake lights non-visible. Also, while the no-contact sensors are very cool, they do require routing a wire from the trunk all the way through the firewall to get power, which was very laborious. Maybe splicing isn't so bad?"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-11-02

Great service and value

"Great service from Etrailer answering my questions as to which converter I needed to order. Fast shipping and great prices! Highly recommend them."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-11-02

Quick turnaround.

"They quickly replace defective parts and shipped promptly."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges