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fansplus.net

1 reviews
1.00 / 5


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Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
Verified
1/5

2004-08-09

"Learn from my pain. This seller will say anything to make a sale but has serious problems delivering anything or fulfilling a promise. I cancelled the first item after 30 days which was "in stock" the day I ordered but for some reason was never shipped. The excuses are too numerous to mention but they are hilarious. A second item was misshipped but after many promises by Fansplus to fix the problem I finally needed to have my credit card company deal with them. No invoice was delivered via mail, e-mail or with the merchandise. The entire process would have been unbelieveably simple to fix but Fansplus turned it into a fiasco. Avoid this merchant unless you can actually see the merchandise and pick it up personally. But even then I'd seriously consider going elsewhere."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
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Making decisions on their own
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Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
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