"Haven't had your service for not even 1 week. You left a cable running all over my front and backyard that was supposed to be buried upon installation of services.
Been told different stories that you are coming to bury it.
First was Friday, then Saturday, was told you will be here today Monday by 9:00 AM. Is 12:35 PM and nothing.
Called the contractor that is supposedly doing this job earlier and was told that was on his way. An hour later, still nothing. Called him again and said that was 5 minutes away. Nothing yet.
Called Verizon customer service and was told that there is no buried cable job scheduled until the 15th. This is the first time I hear about this.
You have been lying and changing different stories each time.
First time having your service and regretting having it.
I signed a 2 year contract with you. Have until 14th days to cancel service with you without penalty.
Right now if nothing gets fixed, I will be canceling your service and you will be refunding everything because I will be owing you $0 after all of this !"

"We have been a Verizon FiOS customer for over 10 years at our current address. We had FiOS internet before most folks even knew what fiber optic internet was.

Over the course of our FiOS service, our experience has been a gradual INCREASE in fees accompanied by a gradual DECREASE in service. Originally our bandwidth was 10Mb down by 5 Mb up, at around $45.00 per month. Currently Verizon claims that our service is 10 by 2. We have NEVER been advised of a decrease in upstream bandwidth. And we certainly have never been offered a reduced monthly rate for the reduced bandwidth!

During the time we've been FiOS customers, we've also paid an additional fee of $6.95 per month for added server space on their servers. This space was made available to Verizon customers for their personal web sites.

On Dec. 10 2013 I received an email from Verizon advising me that they will discontinue this service:
"At Verizon, we strive to keep you informed of changes that may impact your Verizon online experience. That’s why we wanted to notify you that as of March 15, 2014, the Site Builder tool and the online Personal Web Space pages will be decommissioned.

You will continue to be able to view any web pages you created until September 30, 2014, but will not be able to create new pages, update or make any changes to existing pages after March 15, 2014.

If you currently pay for additional Web Space, this charge will be automatically removed from your account after March 15, 2014 when your online Personal Web Space service is decommissioned..."

On Dec. 23 2013 when the automatic payment for our monthly FiOS service was withdrawn from our bank account I noticed that it was SIGNIFICANTLY higher than the past month - $8.00 more, in fact. The invoice date that this payment applied to is Dec. 1 2013.

Our base rate for FiOS internet service was, and has been for many years, $57.99 per month. However, the Dec 1 bill showed this rate to be $65.99 - an overnight and UNANNOUNCED increase of $8.00 or 14%.

No business increases their fees by 14% without letting their customers know of their intent to do so. At least no business that is run by honest, honorable, and competent individuals.

The village idiot can figure out that MONTHS before the email I received indicating that Verizon would shortly stop charging the $6.95 per month fee for increased storage space, they had ALREADY decided to increase our monthly "service fee" by an unconscionable 14%.

As is S.O.P. for Verizon, another DECREASE in service married to an INCREASE in fees."