"Great customer service, fast response, web site is easy to use, has the original ford parts that I was looking for, and the prices are great over going to the dealer. "
"great site and inventory "
"My tailgate protector looks awesome! Easy installation with a few suggestions. It would help to include longer screws and washers to hold it in place. Also, for a few bucks more adding heavy duty double back tape on the protector would help secure it completely. Thanks. "
"Good place to get ford factory parts "
"generally a good experience, some of the diagrams are not very clear, prices are good "
"You had the part I needed in stock and ready to ship!! After spending the morning on the phone and online to find the part it was great to find one available."
"WAS VERY EASY TO PURCHASE MY PART"
"ONLY PLACE I FOUND THAT HAD THE PART I WAS LOOKING FOR
CAUSE I AM ON A TIME CRUNCH
HOPEFULLY I ORDERD THE RIGHT PART"
"Use of site was excellent, just would have liked to have seen discounts at least for Military, and Vets, then AAA, AARP. Still over all only one site beat the price but mail to long"
"Helpful lady in customer service. Parts very reasonably priced. Thought shipping was a bit expensive."
"You had the chain I need."
"fuel filter no problem, transmission diagram/parts didn't show filter needed. "
"They sent me the wrong part. I returned it per their guidelines. They have not sent my refund after over two months. Keep giving excuses. Beware of Business with this company. From what I see I'm not the only one having problems with them. "
"Website allowed me to order a part that was out of stock indefinitely. Needless to say, they shouldn't be selling things they don't have in stock, or at least indicate such."
“Dear Customer, we apologize for any inconvenience you may have experienced. Your satisfaction is our #1 goal. If a part is not in-stock, it will be ordered directly from the main OEM distribution centers; this will take additional time for the items to arrive to our warehouse before it is shipped. In the event of a backorder part (less < 1% ), we will inform the customer and provide them the option to cancel the part or the entire order. If customer is willing to wait, the customer's credit card will not be charged and invoiced until the parts arrive at our warehouse and the order is ready for shipment. Once again, we apologize for this great inconvenience and thank you for understanding.”
"Super easy to find the parts I need at the best price for OEM parts."
"Fair pricing and fast delivery keeps me coming back."
A rep from FordPartsGiant.com, FrankGPG, has responded:
“Dear Customer, we apologize for any inconvenience you may have experienced. Your satisfaction is our #1 goal. Our customer service is available Monday-Friday 6:30 AM to 5PM PST to cordially assist customers with all parts questions. As our parts are sourced from the manufacturer, strict return procedures are imposed upon us when processing returns. Unfortunately with current events, most of our parts are quarantined prior to being inspected by our part specialist; it appears you have already been refunded accordingly. Once again, we apologize for this great inconvenience, and thank you for understanding.”