"Great customer service, fast response, web site is easy to use, has the original ford parts that I was looking for, and the prices are great over going to the dealer. "
"The person I spoke to did not know what a striker was nor if the part went on the door or the cab. He could not describe it since there was no diagram for him. I described it.
I called
ford to get correct part number and then placed my order with you."
"The system couldn't identify my VIN 1FTFW1RGXHFA62383"
"Part exactly as promised and shipped quickly"
"The item i ordered is what I needed, but when trying to verify that it fits my vehicle with an actual person, the number of times I was redirected without an answer is crazy. Having personnel available to verify the correct part should be a priority instead of redirecting until you give up."
"Placed an order, only part of my order fo processes, had to resubmit the order for the additional parts I ordered. "
“Hello,
We sincerely apologize for any inconveniences you may have experienced. Please explain to us in detail what you experienced so we can look into this matter.
”
"Easy and quick to order. Will feedback later when part is received."
"first time here... thanks for providing us qualified home mechanics real parts at a very good prices. "
"Fast transaction, great support "
"Need more reference to find with complete figures of parts for groups"
"Well, site was easy to navigate. I found what I needed quickly. You took my money without a problem, now lets see how long it takes to get my shipment and determine the quality of the parts. Job is only 1/2 done at this point. Survey me when I get my parts and I can update."
"Easy to navigate this site"
"So I order a some bolts that were priced at $2.61 each total of $10.44 but you could only buy a set of 4 and 2 nuts at $5.22 ea total $10.44 could only buy in pair. Order came to $20.88 before tax and shipping. Recieved them and realized the bolt are the wrong part#. Called them they said to fill out RMA. So I did. They denied the return because the item(s) were under $20. In which I find to flat out stupid because a lot of bolts and nuts are under $20 each. But my order was over $20. Anyways stupid policy. I will never be using this company again for FORD parts. I will go find a different supplier. "
“Hello,
We apologize for any inconveniences you may have experienced. Items $8.00 or less are not eligible for return. This applies to per item price and not order total. This information can be found at https://www.fordpartsgiant.com/service/ford-parts-policy-rma.html. Again we apologize for any inconveniences.
”
"Check with your local FORD dealer and compair prices. Almost 1/3 less on this site. "
"Keep up the good product and service"
"Prompt service, website easy to use"
A rep from FordPartsGiant.com, GeorgeGPG, has responded:
“Hello,
We apologize if this was of an inconvenience to you. Our representatives are not part specialists and are unable to provide specific part details. We can only assist in providing information regarding order status, parts availability, help in returns, and general policy information through phone and live chat. The service for part specifics is only offered via email. ”