"Great customer service, fast response, web site is easy to use, has the original ford parts that I was looking for, and the prices are great over going to the dealer. "
"I needed a part and the site was easy to navigate (especially for someone who is not a parts specialist), quick, and my part will be here in a week or less. Thank you!"
"Awesome to order parts. Will recommend."
"It is a pain to find parts for my truck here in Guam you guys are great"
"freight was a little high"
"When I ordered my glass roof for a Ford CMAX last Friday they told me I would see it in 2-3 days. I called today to find out where it was and was told they didn't ship it and they emailed me (which I never got) that they couldn't guarantee that the GLASS roof wouldn't be damaged. Why didn't they tell me this when I ordered it? So after speaking with the rude lady on the phone she asked me if I wanted it shipped now but it may be cracked and they are not responsible if it is and I am stuck with it. I asked to speak with a supervisor and she told me she was the only person I could speak with. How do you run a business like this."
"the part ordered, could not be verified in color, i am hoping it is what i am requiring "
"Very easy to navigate the site. Once we registered, I was done in 5 miutes."
"It was easy to find parts and compare with dealer prices."
"Ordered a part over a week ago, this evening at the end of business, I receive an email claiming that their website made an error estimating shipping, and requested I pay an additional $25.97 on top of the $21 I’ve already paid. In an age when online companies are known for their speed and customer service, this company misses the mark. Spend your money elsewhere. "
“We apologize for any inconveniences you may have experienced. Our records indicate your order was placed on 2/9/2019, a Saturday. We do not operate over the weekend. 2/11/2019 was the first business day. The part you ordered is an oversize item exceeding 50 inches in length. We make every attempt to ship items at the quoted shipping cost, however there may be occasions in which shipping costs are incorrectly calculated. Rather than cancelling your order, we notify you of the situation. This information can be found in our Sales Policy at https://www.fordpartsgiant.com/service/ford-parts-sales-policy.html”
"Best org FORD ever great prices and shipping.
On time performance."
"Part matches very perfect!! Very satisfied thank you. Very fast shipping to!. Fair Price as Well."
"Actually cheaper then the Ford dealer I work for!"
"Quick and efficient. I had been waiting for another online parts company to answer my question about part color since their site was unclear. After two chat prompts and their promises to get back to me, well, that's why I'm here. took me 5 minutes to order."
"Quick and easy to find part and place order."
"Faster than expected just as described perfect!"
A rep from FordPartsGiant.com, GeorgeGPG, has responded:
“Hello,
We apologize for any inconveniences. We make sure to securely package items with high risk of damage. However, we can never guarantee that items such as a roof glass may not get damaged during transit as once tendered to the carrier, the handling is out of our control. In such cases that an item does become damaged, we advise our customer to submit an RMA. Again we apologize for any inconveniences.
”