"Great customer service, fast response, web site is easy to use, has the original ford parts that I was looking for, and the prices are great over going to the dealer. "
"Quickly found OEM parts for my '99 Cougar. Neither Autozone nor O'Reilly's had quality parts. Shipping time was the same as the local stores. Paid a little more on price, but the guarantee and assurance are well worth it."
"This isnt the first time I've used fordpartsgiant but it's my preferred method. Factory parts without the dealer gouging. "
"Your website, customer service, and follow up are all horrible! I truly can’t stand fordpartsgiant and won’t be using them every again. "
"Site was easy use, and if my Ford dealer honors the warranty, it will be great!
These prices are great. "
"So far so Good! Waiting on order to ship! Great website!"
"I ordered the protection decal to put between the hard top and the body of my Thunderbird. I received a box in a box with the decal missing, the adhesive bottle half used and the sponge crusty. It was obvious someone used the decal left the backing in the box after they used the adhesive and sponge. Totally gross. I e-mailed the company with a picture, no response. I went to the website to "Chat" with a rep. I was told to e-mail them. This was not a cheap product they charged my credit card $189.56 on October 4th. No response from the company AT ALL. "
“Hello,
We apologize for any inconveniences you may have experienced. We’ll make sure our team takes care of this issue promptly. Please refer to your email for more information. ”
"As title says, there was no option for expedited shipping on my order. I need my parts now. Additionally, the shipping for my parts was 24 dollars. They’re all small and is too marked up in my opinion. If this is how they make their profits then fine, but I’d rather it be baked into the price than to claim they’re paying 24 dollars for ground shipping a few tiny pieces of metal.
Their OEM prices are good though. "
"Lack of technical support on the phone is not good."
"quick easy shopping with excellent prices"
"I had a nice experience. The website was easy to use, and informative"
"And it was a excellent experience. Pricing was great as was delivery time, will defiantly be ordering again from them!"
"Searching was super easy. Explanations clear and prices are great. Found everything I needed."
"Great experience, the part was a direct fit Ford part, made installation very easy, even discovered my diesel has a block heater. Prompt shipment as well."
"1ST TIME USER. sO FAR IMPRESSED"
"I was shopping for a new battery tray that had rusted out but it's for a 2003 Expedition. An older truck is harder to find parts for and my only choice was a Ford dealer, until I found Ford Parts Giant! The retail price for the tray and accessories was a third of what the list price was at a dealer.
Now if course you can't pick up your parts that day and you have to wait until they ship them to you. The shipment took 5 days to arrive once the order was placed and came from a local dealer. The shipment arrived in one day once it ships!
I highly recommend using Ford Parts Giant if you don't need the items immediately - you can't beat their pricing and parts availability!"
A rep from FordPartsGiant.com, GeorgeGPG, has responded:
“Hello,
We apologize for any inconveniences you may have experienced. Please advise us of the issues you experienced when purchasing from us. Our records show your order was placed on a Saturday. We are not open over the weekend.
”