"Great customer service, fast response, web site is easy to use, has the original ford parts that I was looking for, and the prices are great over going to the dealer. "
"Great product. Fast shipping, best price anywhere. Couldn't get it cheaper locally, even with shipping calculated in, it was still cheaper to order. "
"Pick up slide in camper makes tailgat camera useless. Ordered camera and tailgate harness. Spliced longer wires into harness and attached camera to camper. FPG had the parts needed and shipped quickly."
"parts fit perfectly color match was perfect great experience "
"Parts look good and service was good. "
"Good packing, fast shipping."
"Part came in fast and it was the correct part I ordered. "
"My part was here before I thought it would be. Had it fixed in 10 minutes."
"Fast shipping and great prices. The part was perfect and was delivered in a prompt manner."
"reps are inconsistent and impatient and one rep actually hung up on me"
"I ordered and the parts arrived fine. But the problem came later when I realized I didn't need one of the parts and I needed to return it. I filled out there RMA form. Several days, still no response. So I emailed them. Several days, still no response. So I tried calling them. No one answered, just infinite hold. So I filled out there RMA form. Several days, still no response.
I finally realized there's no way to contact a human being at this company at all. I think it's just a drop-ship service with no actual employees. I had to dispute the charge with my credit card and the credit card company couldn't reach a human at FordPartsGiant either, so the the credit card company refunded my charge. "
"FAST EASY GOOD PRICES FOR OEM PARTS"
"EASY TO USE WEBSITE , GREAT PRICES I WILL ALLWAYS BY MY F150 PARTS HERE."
"I received an email telling me my order was cancelled, I called only to have the system hang up on me so I called back to find out what the problem was and the lady that took my call was very short and rather unpleasant to speak with. We all have bad days but when you are in customer service I except to have someone a more little cheerful answering the phone. "
“Hello,
We apologize for any inconveniences. Looking into the details of your order, we made several attempts to contact you via email regarding an issue on your order. Since we did not receive a response by the fourth business day, your order was cancelled.
”
"Good quality and price and package was very secure "
"I love this site. Even if I don't end up buying the part here, I can search the actual part numbers, unlike other sites. Usually the parts are either the cheapest around, so I don't bother searching for lower prices usually. Found my new lumbar seat support and it's on its way."
A rep from FordPartsGiant.com, GeorgeGPG, has responded:
“Hello,
We apologize for any inconveniences. Looking into the details of your order, no RMA was ever submitted. If an RMA was submitted, you would have received an automated confirmation response. We have several methods of communication listed on the homepage of our site such as Phone, Email, and Live Chat.
”