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Product & services pricing
0.00/5
Chance of future purchase:
2.50/5
Shipping & packaging:
0.00/5
Customer service:
1.88/5
Return/Replacement policy:
0.00/5
Verified
5/5

2024-12-13

Oil filter order

"I was able to locate the correct filter for my vehicle on the dealership website, and order same. The bonus is this is an OEM part with the proper O-ring seals and oil pan plug gasket for less than a Fram filter, that doesn't come with the drain plug gasket. Delivered within 3 days of the placed order."


Verified
5/5

2024-12-09

Best service and parts

"Needed rear brake parts for my Tundra. Went on line to Toyota parts, selected Fox and created a cart. Called Fox to confirm they had all parts in stock. They did. Submitted the order and picked them up the following morning. Plus there was a 25% sale. Easy peezy.
"


Verified
5/5

2024-11-21

Sales and Service

"Enjoyed my interaction with Karl and all the sales team members. Have not scheduled Service yet but I received a courtesy call from the parts department advising of a delay in an ordered part and asked if I wanted to proceed, "


Verified
5/5

2024-10-17

Fantastic customer service while buying parts

"They helped me find all the right parts quickly"


Verified
1/5

2024-07-04

order sent to wrong address

"My order was delivered in a different town. I am unable to contact anybody so far. "

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Verified
3/5

2024-06-24

Great service but be prepared to wait

"We’ve always been happy with Fox Toyota, but due to increased customer volume, lack of facilities and more than anything, poor scheduling practices, be prepared to wait! We booked the 2nd time slot of the morning (7:30am) for an oil change but they never even took the vehicle in until 8:32 … it was completed 20 minutes later! If you are waiting for your car and are in a time crunch, be sure to tell them if you may be waiting!"

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Verified
4/5

2024-06-14

Nice employees, never quick

"Anytime I have done anything at Fox Toyota, from buying a car to the service/parts dept, it is never a quick thing. Employees are always nice, but don't think something as simple as picking up a part/accessory will be quick and easy. "

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Verified
5/5

2024-05-30

First class

"Excellent
Smooth transaction
"

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Verified
1/5

2024-05-14

Poor

"Tried to order parts for my new 2024 Toyota Tacoma, but the order was canceled because I had a West Virginia address. I was trying to pick them up in your store and have them put on there. Nobody looked at the order properly before canceling the order."

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Verified
5/5

2024-04-27

Parts

"Greattttttttttttttttttttttt"

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Verified
5/5

2024-04-23

Above and beyond

"Low pressure and highly professional atmosphere "

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Verified
5/5

2024-04-22

Parts

"Kim was Amazing, she really was on point"

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Verified
5/5

2024-01-29

product received; packaged nicely.

"Ordered, items shipped & received - it's that simple. Product arrived in a plain box to protect my privacy."

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Verified
5/5

2023-12-12

Great experience

"Easy sign in , quick service "

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Verified
5/5

2023-10-20

Parts pickup

"They had what I needed and gave excellent service when I picked them up "

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