"I ordered a Nikon 18-200mm lens, got the lens in 5days and it works great. "

"I placed order that required that I call in to verify. On the phone they add on additional for insurance and try to sell you more items. They said the lens would ship the next day. After the order, no confirmation email was sent and I did not receive a tracking number. Also, their website does not have a order tracking system. Called to check on order 8 days later and get the tracking number. However, I was told the lens was backordered and they did not have in stock because Sigma just told them they no longer make the lens. I leave for overseas in two days and do not have time to order a different lens (and thus I am screwed). I would not trust them if you are on a schedule. They need to disclose their inventory status, send tracking numbers, and refund the customer automatically (who knows when they would have initiated the refund if I did not call). "

"I recently changed my review after speaking with a customer rep at fumfie.com directly. Originally, my wife had been working with the sales people, but after 3 or 4 attempts, I attempted as well. The price at fumfie was excellent and the initial callback was pleasant (per my wife). That was the extent of our good experience with this site.

From that point, my wife was informed multiple times of when the item would ship and a shipping confirmation would be sent. However, those promises never materialized. Additionally, tried to confirm towards close of business multiple days only to find that the office was closed with a voice recording stating office hours were 3 hours later than what we were calling.

Once I created this rating on reseller, I was personally contacted by fumfie regarding my review. I explained the situation, and I was promised the camera would ship by the week's end, but only if I changed my review. I explained I would change my review to 3 stars if the item shipped due to all of the hassle. I was informed that if I did not promise to change the rating to 5 stars, the order would be cancelled and I would be charged a restocking fee of 15% (even though the item had never shipped originally...).

The item finally shipped, and I received a confirmation. I changed my review as promised (not knowing this was against reseller ratings policy). Had I known this, I would have left the rating a 1 and did a chargeback for the 'restocking fee'.

Finally, we received the item and inside was a 'promotion' informing me that if we gave fumfie.com a 5star rating, we would receive a free tripod. I did not accept this offer, but I find that relevant to illustrate additional non-compliant business practice with relation to reseller rating's policy.

I would not shop with fumfie.com again in the future. Please note, this has been the only negative review I have written for any merchant I have shopped. Thanks and take care."

"I had an issue with my order but it was resolved."